Reports including Customer Satisfaction Poll Results, Demolition Report, Success Metrics, and Blueprint of Change.

DSD Annual Reports
DSD Code Compliance Annual Reports
Community Tree Reports
Customer Satisfaction Poll Results

DSD is committed to conducting annual customer satisfaction polls to gather input on how the department can improve the service level provided to its customers. The polls are administered by ETC Institute. 

Demolition Report

In August 2017, the Office of the City Auditor released a report (PDF) on the demolition permitting process that highlighted areas of concern. The City Council followed up in December 2017 with a resolution requesting the Development Services Department develop recommendations to redesign the demolition permitting process to achieve the goals from the City Auditor's report. 

The report contains recommendations that accomplish the goals from the City Auditor's report and includes feedback obtained from stakeholder meetings.

Demolition Permit Process Report (PDF) (134 pp, 2.6 MB)

Success Metrics

The Success Metrics identifies key performance measures and target goals for the Development Services Department. These metrics gauge the performance of review times, wait times, employee investment, and technology to assess business processes and organizational efficiencies. These reports were published monthly.

2024

2023

2022

2021

2020

2019

2018

2017

2016

 

Monthly Development Process Tracking Report (Archive of reports that preceded Success Metrics)

These reports track development activity and review times for Fiscal Year 2013 thru August 2016.  

Note: Development Process Tracking Summaries from October 2014 through April 2015 previously included an overstated amount in the “Valuation for Multi-Family” for FY15 permits. This error has been corrected and revised summaries are now posted. We apologize for the incorrect information.

FY16

FY15

FY14

FY13


 

Blueprint of Change

Blueprint of Change (PDF) showcases the journey of DSD from its inception to the completion of its ambitious two-year Action Plan.