City Services

The ombudsperson serves as a neutral third-party to provide assistance to resolve non-civil service employee personnel action grievances, workplace environment issues and other human resources-related matters. See Ombudsman Process for additional information.

The City is pleased to recognize the people, programs, and events that make Austin unique by issuing proclamations and other recognitions. NOTE:  Requests made through the Proclamation and Recognition Request Form are for recognitions by the City of Austin mayor, not the State of Texas and its governor. Go to the Office of the Texas Governor's I Need Assistance form to request proclamations from the State of Texas (select "Ceremonial Items" in the Issue field).

The City Clerk will post public notices, including Rule Postings, Election Notices, Firefighter, Police Officer, and EMS Personnel Civil Service Commission Notices, and other public notices.

The public can participate in a council meeting in two ways – through general public communication or by speaking on specific agenda items.

Use this resource to access public records found in the Office of the City Clerk including council-approved records, municipal election documents, and municipal utility district documents.

The Labor Relations Office trains city staff and management on the proper interpretation of the components of labor agreements to ensure compliance and on grievance procedures.

Purchase online crash reports for the Austin Police Department jurisdiction with LexisNexis® Police Reports.

Access the Austin Finance Online Policies and Programs page  to find vendor policies, rules and ordinances.

Information on services provided by Central Procurement can be found on the City's Austin Finance Online website.

You can register to become a vendor for the City on the Austin Finance Online website.

Austin’s Parks and Recreation Department offers many activities, from summer camps and swimming lessons to ceramics and dance. Here’s how to sign up!

Register your bicycle with APD. Once registered, it will remain in the system until you let us know it has been disposed of.

City code requires proper addressing of boat dock structures on Lake Austin, Lady Bird Lake, and Lake Walter E. Long. The City of Austin's Boat Dock Registration Program improves boat dock visibility for public safety personnel when responding to emergency calls for service.

Search online for vendors registered with the City of Austin.

Report a code violation by calling 3-1-1, using the 3-1-1 app, or submitting a report online. You can always report anonymously. For more information on code violations, please refer to the DSD Code Compliance list of common code violations or search Austin's Code of Ordinances.

Report a spill or pollution that threatens Austin creeks or water bodies. Staff respond to these 24 hours a day, seven days a week.

Ground transportation includes all vehicle-for-hire services such as taxi, pedicab, shuttle service, limousine service, charter service, electric low-speed vehicles, group cycle, horse-drawn carriage, and touring/sightseeing companies. You can report an issue online or by email.

Help reduce the impact of flooding, erosion, and water pollution. Report problems in creeks, streams, and drains that are blocking the flow of water.

The Labor Relations Office represents the City in negotiations related to wages, hours and terms of employment with public safety employees' associations.

If you need a lien payoff in Austin, TX on a property in Travis County, download the request form and email your completed request to codepayoff@austintexas.gov.