Customer Service
Austin Water is here for you. We're ready to answer questions about your bill, respond to your emergency, and help you save money.
For help with billing or managing your account, contact City of Austin Utilities Customer Care at 512-494-9400.
Manage your utility account
- Log into the Online Customer Care Center
- Start, stop, or transfer water service
- Purchase a new water or wastewater service connection (Taps)
- Opt into the Purple Choice program to improve our recycled water network
High water bill options
- Customer Assistance Programs
- Other resources
- How to read your utility bill / Comprender factura de servicios públicos (PDF)
- Conserving water to help reduce your bill
Report a problem
Commercial Customer Service
For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future: