Join the My ATX Water Customer Portal

Access your water use data, sign up for custom notifications, and receive potential leak alerts. Sign up today to enjoy these benefits and more. 

The My ATX Water Program

Austin Water is currently rolling out a city-wide smart water meter program called My ATX Water. This program will modernize our water metering system by replacing more than 250,000 analog water meters with digitally read water meters connected to a wireless network. The My ATX Water program also includes a brand-new customer portal that provides up-to-date water usage metrics, leak alerts, emergency alerts, water conservation tips, and many other customizable features. To sign up for the new My ATX Water portal, grab your Austin Water account number now and click here.

Installations are ongoing throughout the city. To check if your address is on the list for upcoming installations, check out our interactive map here! The map only shows completed installations or those on the schedule for the upcoming months. If your address does not yet appear, please be patient – it will soon! Before your meter installation date, the My ATX Water portal will include monthly water use data. After your meter is installed, you will have access to near-real-time water use data. As new meters are scheduled for your area, you will receive more information and instructions. For more information, check out the FAQs here.

 

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  • A new digital meter will be installed at each home or business.
  • Water use will be collected and transmitted daily to a customer portal via a secure wireless connection.
  • Customers need to sign up for the customer portal, where they can track water use and get alerts when water use increases, or possible leaks are detected.
  • Customers will continue to receive a monthly bill for water and wastewater services.

 
  • Customized Notifications – Sign up for custom notifications if your water use suddenly increases, indicating a possible water leak. 
  • Daily Water Use Updates – Your data is at your fingertips. Know how much water you are using. 
  • Water Budgeting Feature – Sign up for alerts if your water usage is exceeding your threshold. 
  • Tools to reduce your water use and save money – Water-use reports help you reduce your water use and save on your monthly bill.

 

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Map

Click and drag the interactive map below to view the pilot project area, locate your address and other details. The map only shows completed installations or those on the schedule for the upcoming months. If your address does not yet appear, please be patient – it will soon!

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