Information for filing a claim with the City of Austin:
If you wish to file a claim against the City of Austin you must send a letter within 45 days from the date of incident with the following information: Date, time, and location of incident, description of what occurred, type of damage(s) or nature of injury, copies of invoices, receipts, and/or estimates, any additional documentation supporting your claim (i.e., photos, diagrams, statements, police report, etc.) and a full mailing address and daytime telephone number.
You may mail, fax, or email the following information to:
City of Austin Law Department
Attn: Claims
P.O. Box 1546
Austin, Texas 78767-1546
Phone: (512) 974-2268
Fax: (512) 974-1311