To file a claim with the City of Austin, you should send a letter addressed to: City of Austin Law Department P.O. Box 1546 Austin, TX 78767-1546  

Necessary Information

Please include the following information in your letter:

  • Date and time of incident
  • Location (address)
  • Type of damage
  • Estimated cost of damage
  • Copies of any documentation supporting the claim
  • A daytime number so that you may be contacted for additional details.

Contact Pipeline Operations

Your questions, comments and concerns are important to us. Call the Pipeline Operations Division at 512-972-1107 or send a letter to: Customer Service Program Office 3907 S. Industrial Blvd. Austin, TX 78744