Austin Water 2024: A Strategic Plan
Austin Water 2024 is designed to give stakeholders, customers, and employees an overview of Austin Water’s annual operational goals. In addition, it presents strategic initiatives and improvement efforts that will dramatically transform Austin Water operations in the years to come.
Strategic Plan
Strategic Initiatives:
Progress Reports and Dashboards
Follow our yearly progress as we implement the strategic initiatives outlined in the 2023 Strategic Plan. A monthly dashboard is also available which highlights key-performance indicators.
Annual Strategic Plan Progress Report
Other Reports
Affordability Metric Report
Affordability Metric Report was provided to Austin City Council in 2018 and set the benchmark for analysis and evaluation of Austin Water’s efforts to improve affordability for all customers.
- Updates to these 5-year forecast metrics are completed and published annually. Read the 2023 Affordability Metric Report.
Water Quality Report - Consumer Confidence Report
Austin Water's annual "consumer confidence reports" describe the overall quality of water from its raw collection and storage to the treated purity at your tap. The U.S. Environmental Protection Agency (EPA) requires that all drinking water suppliers provide a water quality report to their customers on an annual basis.