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Austin Water

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Winter Storm Recovery and Customer Assistance

Utility bill relief is now available for customers affected by Winter Storm Uri. Public water stations are also available to help Austinites as they make repairs to private plumbing systems.

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Bill Relief, Public Water Stations and more

Quick Links

Find Winter Storm Recovery Public Water Stations
Learn about Winter Storm Recovery Utility Bill Relief
Report a Problem: Online Form
Report a Problem: 512-972-1000

Report a Water or Wastewater Emergency

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High Priority Requests

For urgent issues, such as a Wastewater Issue, No Water, Low Pressure, or need your water turned off to make a repair, please first call our Austin Water Customer Service Center at 512-972-1000.

For lower priority requests, please use this form. Use the Leak Response Map to find out if an issue has already been reported.

English, Espanol, Korean, Vietnamese, Simplified Chinese, Arabic

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Low Priority Requests - Online Form

Important Water Resources

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Water and Wastewater Commission
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Cost of Service Rate Study
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Water Forward
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Austin Water Leak Map
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Water Quality Report
Financial Policies Update FY2022
Financial Policies Update FY2022
All Upcoming Events

Description

Awards & Recognition

Austin Water was recognized as a 2020 Utility of the Future Today by the Water Environment Federation, Water Research Foundation, WateReuse, and National Association of Clean Water Agencies for its commitment to Effective Utility Management principles and community outreach/engagement efforts.

Learn more about the Utility of the Future Today award and other recognition and awards received.

 

Water & Wastewater Rates

Each month your utility bill arrives. Ever wonder what goes into the price of your water?  Learn more about how Austin Water sets affordable water and wastewater rates while promoting water conservation and sustainability. 

 

Recent News

Utility Bill Relief Approved

Austin City Council approves $10 million in Utility Bill Relief and other measures to help those dealing with winter storm

The approved funding is effective immediately

Customers may return to regular water use

Emergency Water Use Restrictions to be Lifted - Effective Feb. 24 at 8 a.m.

Austin Water’s system has safely entered into a healthy range – allowing for lifting of emergency water restrictions - effective Feb. 24 at 8 a.m.

Boil Water Notice Lifted

Boil Water Notice Lifted for All Customers

Residential Customers May Return to Regular Indoor Water Use, All other Emergency Water Use Restrictions Remain in Place

See All News

Contact Info

Telephone:
512-972-1000
Physical Address:

Physical Address:
625 E. 10th St.
Austin, 78701
United States

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Open Hours:
  • Report Water & Wastewater Emergencies
  • Available 24/7
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