Winter Storm Uri taught us many lessons about how we can all better prepare for winter weather. Austin Water has revised our advice on how to protect your pipes during freezing temperatures. View the helpful how-to videos and article about dripping pipes, protecting exposed plumbing, locating the emergency water shut-off valve and more.
Austin Water has been working hard to be prepared for extreme winter weather. Many improvements to our water and wastewater treatment plants and drinking water infrastructure have been completed with many more planned to help us be more resilient to the threat of extreme weather.
Austin Water will replace analog water meters with electronically read meters connected to a wireless network. An online portal will provide customers with daily water use data and custom notifications. Learn more.
Awards & Recognition
EPA recognizes Effective Utility Management in action at Austin Water
The United States Environmental Protection Agency recognized Austin Water for its implementation of Effective Utility Management strategies to meet the challenges ahead. The utility has chosen to focus on Enterprise Resiliency, Customer Satisfaction, Employee Leadership and Development, and Infrastructure Strategy and Performance. Taken together, improvements in these target areas are helping the utility continue to be an industry leader and improve operations and resiliency.
Each month your utility bill arrives. Ever wonder what goes into the price of your water? Learn more about how Austin Water sets affordable water and wastewater rates while promoting water conservation and sustainability.