About

24-Hour Emergency Service

• Use the Online Issue Report Form, find helpful information on the Report a Problem page or call us at 512-972-1000

Helpful Links:

• Water outage? We are on the job bringing water service online. 
• Locate Your Water Meter and Property Owner Cutoff

Billing/Utility Account Services: 512-494-9400, 7 a.m.-7 p.m. (all utility billing)
Customer Service & TAPS Information: 512-972-0000
Public Affairs/Media Inquiries: 512-972-0499, awpublicinformation@austintexas.gov 
Industrial Waste & Water Protection: 512-972-1060
Administrative Offices: 512-972-0101

Austin Water Administrative Building (Waller Creek)
625 E. 10th St., Austin, TX 78701
Monday – Friday, 8 a.m. to 5 p.m.