City Services

The Repeat Offender Program (ROP) was created in 2013 as a rental registration program for properties with multiple code violations. The intent of City Council in passing this ordinance and its amendment was to ensure Austin renters are living in properties that meet minimum health and safety standards.

See options for storm debris removal and guidelines to help you get it set out correctly and collected.

Submit or check the status of an Austin 3-1-1 service request online or over the phone.

Help law enforcement agencies in the fight against crime in Austin and Travis County by submitting an anonymous crime tip.

You have the right to access all government records for any reason, except where certain rules apply. You can request public records online, by email, by mail, or in person. Learn more about the public information request process and how to submit your request.

Integrated pest management (IPM) is a continuous system for controlling pests such as weeds, diseases, insects, and others. Pest management options are based on effectiveness, environmental impact, site characteristics, worker/public health and safety, and economics. IPM takes advantage of all appropriate pest management options.

Public and semi-public pools and spas must be inspected and issued a permit. Complete a Permit and Plan Review Application or call 512-978-0300 for more information.

The City of Austin's technical criteria manuals are available online through the Municode website.

 The tuberculosis clinic provides evaluation and treatment of clients for latent and active TB disease.

Public Notice of Unclaimed Property

Valued between $10 - $100.00

Every year various departments of the City of Austin report unclaimed cash and valuables, from uncashed checks, deposits, refunds, overpayments or any other transactions creating a credit balance. This property is presumed abandoned and is subject to Chapter 76 of the Title 6, Unclaimed Property Texas Property Code.

It's Your Money

Look for your name or your business name in this notice. If the City of Austin is holding Property belonging to you, the Treasurer of the City of Austin wants to help you get your property back.

Property belonging to you will continue to be held until you claim it. Whenever an owner wants to claim the property, the owner must present proof of the claim to the City of Austin Treasurer, and establish the right to receive the property.

By addressing an inquiry to the City of Austin Treasurer, any person possessing a legal or beneficial interest in the reported property may obtain information concerning the amount of property. It's never too late to make contact.

Steps to Claim your Property

Step 1:

View the Unclaimed Property Name List and search for your name.

Step 2:

Contact the Treasurer, Unclaimed Property Section either by mail, by phone, or in person, with the following information:

Owner name exactly as spelled in the listing.
Current addresses, in order to mail a response. (Please allow for 30 days.)
All previous addresses for the past five years, including Post Office Boxes.
Social Security Number of the person listed.
Daytime, 8:30 a.m. to 3:30 p.m. phone number.

By U.S. Mail:

Treasurer
City of Austin
Unclaimed Property Section
P.O. Box 2106
Austin, Texas 78768

By Phone:

512-974-1384
512-974-7890

In Person:

Treasurer
City of Austin
919 Congress Ave, Suite 1250 (NOTE: NEW ADDRESS)
Regular Business Days
Hours (9:00 AM to 4:00 PM)

Step 3:

If you have unclaimed property, obtain download the appropriate claim form or contact the Treasurer Office by mail, phone, or in person using the information listed above. The forms are in Adobe Acrobat Reader format. Be sure to have Adobe Acrobat Reader installed on your computer before downloading.

Enter your information with your keyboard by clicking on the first yellow box, and tabbing through the rest of the form. Once you are finished, print the form and go on to the next step. You can also print the form to hand write your information.

Claim Form A - Original Owner Claim Form
Claim Form B - Business Owner Claim Form
Claim Form C - General Claim Form

Step 4:

After you have received and filled out the formal claim form, submit the claim to the City of Austin to the address shown above.

Please check the form to ensure the following have been provided:

The claim form is completed, as requested by every line.
Copies of identification and proof of ownership are attached.
The claim form is signed with your full signature.

Should questions arise while processing your claim, a Claims Examiner will contact you either by phone or letter.

With accurate information and no complications, your claim may be processed and a check mailed in 60 to 90 days.

Do you have questions about becoming a City vendor? Visit Austin Finance Online's Vendor Help page to access additional information and receive help.

See current power outages and report new power outages with the Austin Energy Outage Map.

View active traffic related incidents reported to Austin police, Aviation police, and the Travis County Sheriff's office.

How to contact the City, including departmental addresses and phone numbers. 

Search active contracts by vendor, commodity code, or keyword. 

View City transparency initiatives including information about open meetings, Council filings, campaign finance filings, and more. 

View crime statistics using CrimeViewer, a web mapping application that accesses crime information from the Austin Police Department (APD) police reports database.

The Media Center is a central hub of information for Austin residents and media about the City of Austin, designed to help keep our community informed and involved in City government.

The City of Austin's Open Data Portal provides easy access to open data and information about your City government. We encourage the use of this public data to spark innovation, promote public collaboration, increase government transparency, and inform decision making.

Business training, educational events, and coaching to empower entrepreneurs. View all small business resources.