Austin Water is here for you. We are ready to answer questions about your bill, respond to your emergency, and help you save money. Let us know how we can help. Call City of Austin Utilities Customer Care at 512-494-9400.

I want to pay my bill, start or stop water service, manage my utility account and more
I need to change or create a new service account
I want to save money on my water bill

Track your water use with Dropcountr, and use simple conservation tips, rebates and leak prevention to reduce waster use.

Use these seasonal tips to help you adjust your water use according to the season and save year round. 

 
I need help paying my bill

 

Need more help with billing or managing your account, Contact City of Austin Utilities Customer Care at 512-494-9400.