API methods
For further information regarding the Open311 specifications, please visit http://wiki.open311.org/GeoReport_v2.
Service Request Meta Data
Methods that expose data related to how service requests will be exposed in the API.
| Method | Description |
| GET Service List | Provide a list of acceptable Austin 3-1-1 service request types and their associated service codes. |
| GET Service Definition | Define attributes associated with a service code. |
Service Requests
Methods that allow for reading and writing of service requests to the City customer service request system.
| Method | Description |
| GET Service Request | Query the current status of an individual service request. |
| GET Service Requests | Query the current status of multiple service requests. |
| POST Service Request | Create a service request in the City's customer service request database. |
| GET Service Request ID from a Token | Get the service request ID (also known as service request number) from a token. Once a service request has been processed by the City (this can take an undetermined amount of time), you should be able to call the GET Service Request ID from a Token or call GET Service Request using a token to get back the service request ID. Therefore, it is necessary to poll the GET Service Request ID from a Token or GET Service Request method until a service request ID is returned. |
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