Which character set must developers use when submitting into Open311?
Open311 supports UTF8 Unicode character set.
Are there any specific characters that Open311 app users should avoid when entering text into character fields?
The ampersand, &, should be avoided when entered by an end user within an attribute character or description field. Austin Open311 will truncate any text after it. For example, text entered into the description field as “Left & Right Side” will be shortened to “Left” as it is submitted into Austin 3-1-1’s customer service request database.