The Austin Transportation and Public Works Department regulates ground transportation services within Austin to enhance safety and provide access to service for all users.
About
Ground transportation includes all vehicle-for-hire services such as taxi, pedicab, shuttle service, limousine service, charter service, electric low-speed vehicles, group cycle, horse-drawn carriage, and touring/sightseeing companies.
We are currently operating by appointment only. Schedule an appointment or contact staff regarding Vehicle For Hire services by sending an email to MobilityServices@AustinTexas.gov or by calling (512) 974-7857 or (512) 974-4097.
Services
Operating authority licenses cover companies that provide vehicle-for-hire services. Learn how to apply for a new license, renew a license, or update an existing license.
Apply for an operating authority license
Vehicle immobilization (booting) service license authorize companies to provide booting services in the City of Austin.
Apply for a booting service license
A chauffeur permit is required to drive most vehicles for hire.
If you've had a problem with a ground transportation company, you can report it here.
Report an issue with a vehicle for hire
Check out our list of permitted ground transportation providers.
Permitted ground transportation providers
Contact the Ground Transportation Permitting Office
Address: 1501 Toomey Rd, Austin, TX, 78704
Phone: (512) 974-7857 or (512) 974-4097
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