Ground transportation includes all vehicle-for-hire services such as taxi, car-share, pedi-cabs, shuttle service, limousine service, charter service, electric low-speed vehicles and touring/sightseeing companies.

Permitted ground transportation service providers [updated Dec. 20, 2019]

Contact the Ground Transportation Permitting Office

1111 Rio Grande, Austin, TX, 78701
Phone: 512-974-1551
Public office hours: 8:30 a.m. to 12:30 p.m.
If you are taking the chauffeur permit test, you must be logged in and seated for the test no later than 11:30 a.m., NO EXCEPTIONS. 

Report a ground transportation issue

To report an issue with a vehicle for hire such as a taxi, limousine, pedicab, shuttle, charter service, etc, visit the online Ground Transportation Complaint Form. You may complete an online form or print, complete and mail-in a paper copy of the form.

Apply for, renew, or amend a chauffeur's permit

Need a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit Application.

Customers interested in the chauffer's permit test should note:

• Applicants must be seated by 11:30 a.m.
• The office does not accept debit or credit cards.
• The office does not provide copies of any documents.
• The chauffer permit application should be notarized in Travis County prior to visiting the Ground Transportation Office.
• If the applicant is not a U.S. citizen, applicant must bring green card, resident card, I-90, employment authorization, or social security card along with Texas driver's license.
• Applicants should have completed defensive driving for any moving violation convictions that occurred within the past 3 years.
• Applicants should have a certified driving record from all states resided in within past 3 years.

Vehicle Immobilization (Booting)

The State of Texas allows municipalities to regulate booting as long as local regulations meet certain minimum requirements. Additional information can be found at these links:

• Licensed vehicle immobilization companies
• City Code relating to vehicle immobilization
• Adopted vehicle immobilization rules
• Background information on vehicle immobilization rules

Find other services related to ground transportation

 View other available ground transportation-related services.