Ground transportation includes all vehicle-for-hire services such as taxi, car-share, pedi-cabs, shuttle service, limousine service, charter service, electric low-speed vehicles and touring/sightseeing companies.

Permitted ground transportation service providers [updated Sept. 13, 2017]

Contact the Ground Transportation Permitting Office

1111 Rio Grande, Austin, TX, 78701
Phone: 512-974-1551
Public Office Hours 8:30 a.m. to 12:30 p.m. If you are taking the chauffeur permit test, you must be logged in and seated for the test no later than 11:30 a.m., NO EXCEPTIONS. 

To report an issue with a vehicle for hire such as a taxi, limosine, pedicab, shuttle, charter service, etc, visit the online Ground Transportation Complaint Form. You may complete an online form or print, complete and mail-in a paper copy of the form.

Need a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit Application.

Click here for more Ground Transportation-related services.

UNDER CONSTRUCTION: More resources coming soon!