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About TARA

The mission of Telecommunications and Regulatory Affairs is to ensure that the City receives fair compensation for the private use of public rights-of-way, to bring access to the Internet and computer technology to members of the community, and to protect consumers from utility rate increases and unfair predatory lending practices so that the welfare of Austin and its citizens is protected.

TARA Staff Directory

TARA is also responsible for:

Department Goals by Program: 

• Ensure the best and most remunerative use of public rights-of-way by negotiating franchise agreements, license agreements, and contracts that maximize revenue.

Program Performance Measures:

Name FY 14 Actual FY 15 Amended FY 15 Estimate FY 15 Actual FY 16 Budget
Percentage of consumer complaints resolved 100 100 100 100 100
Right-of-way revenue collections 36,272,379 34,748,263 36,944,287 36,897,977 37,702,431
Cost of claims collections per dollar amount collected 0.11 0.18 0.21 0.08 0.21
Number of claims referred for collection 550 460 460 470 500

 

• Bring the benefits of communications technology to all members of the community.

Program Performance Measures:

Name FY 14 Actual FY 15 Amended FY 15 Estimate FY 15 Actual FY 16 Budget
Austin Free-Net public access average monthly number of user logins at community computer labs and centers 14,864 8,000 12,921 12,089 12,498
Percent of digital inclusion programs' participants that improved their basic digital skills no data, new measure in FY 15 90 80 85 80

 

• Advocate for the welfare of citizens of Austin by registering and monitoring credit access businesses in an effort to reduce abusive and predatory lending practices.

Program Peformance Measures:

Name FY 14 Actual FY 15 Amended FY 15 Estimate FY 15 Actual FY 16 Budget
Number of Credit Access Business Certificates of Registration 122 130 116 in Dec 104 121

 

Contact Info

Phone: 512-974-2999

Fax: 512-974-2416

Physical Address:

124 West 8th Street
Austin , TX 78767

See Map

Mailing Address:

P.O. Box 1088
Austin, TX 78767

Key Contact : Rondella Hawkins

Position : Officer

Phone Number : 512-974-2999

Open Hours:

  • Monday - Friday 7:45 AM - 4:45 PM

TARA Revenue
TARA brought in $35,998,562 in franchise, license and right-of-way fees in 2016