Welcome to Austin 3-1-1
When you contact Austin 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments.
Starting November 1, 2026 - Phone service hours:
Seven days a week, 7 a.m. - 9 p.m.
Contact 3-1-1 or call 512-974-2000.
Submit your service request anytime by using the Austin 3-1-1 mobile app or Citizen Web Portal.
Quick Links
Resources
Use iReportAustin.com to contact the Austin Police Department's incident reporting system for non-emergency incidents.
Use iReportAustin.com to contact the Austin Police Department's incident reporting system for non-emergency incidents.
Austin 3-1-1 Accessibility Statement
The City of Austin is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. The City of Austin strives to meet level AA of conformance of the Web Content Accessibility Guidelines (WCAG 2.1). Please contact us if you encounter website accessibility barriers utilizing the form below or sending an email to the ADA Administrator at ADA@austintexas.gov