You are here

Frequently Asked Questions

Claims Payments and Information

No, walk-ins are welcome during business hours.  However, to better assist customers with payments, account information, and any associated paperwork, we prefer you call and schedule an appointment if possible.

Forms of payment accepted by the Claims Division include check, cashier’s check, money order and cash.  Sorry, no credit card payments accepted.  For payment of returned checks, we are NOT able to accept payment by check.  Payments may be made in person during our office hours or may be mailed to our mailing address.

Mailing Address: City of Austin-Claims Division P.O. Box 96 Austin TX 78767

If you believe that you were billed in error or that you are not liable for the damages presented in our claim against you; please put your concerns in writing and submit to the Claims Division within 30 days from the date of the letter/invoice.  To expedite the review of your correspondence, please provide the following information in your dispute:  Claims File Number, address where damage occurred, date damage occurred, description of the loss and how it occurred, your reason(s) why you are disputing the billing and any other photos, invoices, or reports that support your rationale.  Your written response may be sent by regular mail, email or fax to the following addresses:

Mailing Address: City of Austin-Claims Division PO Box 96 Austin TX 78767-0096 Email: Claims.Coa@austintexas.gov Fax:  (512) 974-2931

If you feel the City has caused damage to your property or person, you can file a claim by sending a letter within 45 days from the date of the incident with the following information: Date, time, and location of the incident, description of what occurred, type of damage(s) or nature of injury, copies of invoices, receipts, and/or estimates, any additional documents supporting your claim (i.e., photos, diagrams, statements, police reports, etc.) and a full mailing address and daytime telephone number.  You may mail or fax the following information to:

City of Austin Law Department  Attn: Claims P.O. Box 1546 Austin TX 78767-1546 or Fax (512) 974-6490

You may contact our office directly at (512) 974-2828 or (512) 974-2937 to obtain a current balance or a payoff for a judgment lien. When you call, please have the following information available: Claims File Number, recorded document filing number, defendant name, judgment amount, and a contact phone number.

Our hours of operation are Monday- Friday, 7:45 a.m. to 4:30 p.m.  Our office is  located at 124 W. 8th Street, Suite 210, which is one block west of Congress Avenue at the corner of W. 8th Street and Colorado Street.

Financial Advocacy Resources

No. The City ordinance does not limit the fees or interest that the payday lender or auto title lender can charge.

No. City ordinance does not set a term (limits on the length of time) for a payday or auto title loan. For information on the state law(s) that may limit the term (the length of a loan) for a credit access business, contact the Office of Consumer Credit Commissioner at: http://www.occc.state.tx.us/ or call 800.538.1579.

Contact the City of Austin at: CABCommunications or contact City staff at 512.974.2466.

Credit Access Businesses, more commonly known as payday and auto title lenders, operating within the City of Austin must follow certain requirements in how they structure their loans. To see a complete list of the requirements, please visit the Consumer Resources (link) page or see the whole ordinance.

The City of Austin will investigate complaints and will determine if a violation has occurred. If a business violates the ordinance the business may be given an opportunity to correct the noncompliance or the business may be required to pay a fine.by Municipal Court. Violations of the ordinance constitute a Class C Misdemeanor violation.

Businesses that offer payday loans and auto title loans.

The auto title loans and payday loans. A title loan is secured using a clear vehicle title. A payday loan is a cash advance that may be made in exchange for a personal check or authorization to debit a deposit account and the amount of the check or authorized debit, equals the amount of the advance plus a fee.

Grant for Technology Opportunities 2015 Awardees

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Austin Achieve Public Schools Inc

GTOPs Award 70% of Request: $17,500*

Economic Development

Edu & Work

Public Access

 $50,000

GTOPs will support the Austin Achieve Digital Inclusion Program, a neighborhood-centric education and social service program with the aim of increasing digital literacy in east Austin through: 1) the implementation of computer literacy and training programs during school hours; 2) Saturday and evening public access hours; and, 3) computer classes for adults.

Outcomes

● Increases both college readiness for our students and Austin’s economy through in-school programming that focuses on Computer Science and the development of the skills needed to compete in STEM-related fields

● Opens up the lab for evening and weekend accessibility, year-round making our campus a public access site

● Engage with other local organizations to provide community computing programs—thereby increasing our economic impact by maximizing on the use of our facility and drawing on the resources and strengths of existing organizations that provide support for adults

*Denotes first time GTOPS recipient.

 

Total 2015 Community Investment:

 $1,202,708.000

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Austin Children's Museum

GTOPs Award 72% of Request: $18,000 

Creative Economy

Edu & Work

Public Access

 $82,854

GTOPs will support EdExchange which offers professional development for educators working with Austin’s low-income, culturally diverse youth. During the Spring Thinkery delivers experiences to strengthen 300+ students’ knowledge of technology and related skills by learning coding, digital fabrication, 3D printing, circuitry, robotics and more to advance their academic and professional futures. 

Outcomes

● Offers a group of up to 12 educators at least 15 hours of professional development through a five-part sequence focused on hands-on modern technology experiences

● Improve educators’ knowledge, skill and competence in using modern technologies as measured by pre-and post-surveys

● Provide educators with programming kits to help them explore technology independently and in their programs

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Breakthrough Austin

GTOPs Award 100% of Request: $25,000 

Economic Development

Edu & Work

Public Access

 $51,235

GTOPs will support Breakthrough’s Connected Classroom Program which will provide more than 500 middle school and high school students with the information technology, resources, and college readiness curriculum they need to successfully prepare for, apply for, and enroll in college. This program combines dependable, supported access to computers and information technology with individualized, long-term case management and college readiness programming to help students overcome significant barriers along the path to college.

Outcomes

● Students receive academic and technology support needed to be successful in high school

● Students understand how to utilize online resources to research colleges and to identify a wide variety of career options available to them after college

● Students demonstrate professional email etiquette and understand how to submit well-prepared applications for professional internships and other opportunities 

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Capitol Area Council, Boy Scouts of America

GTOPs Award 88% of Request: $22,000*

Creative Economy

Edu & Work

Edu & Work

 $420,480

GTOPs will support transportation, food and camp scholarships for low income and at-risk students to attend a new STEAM camp hosted by the Boy Scouts of America and developed in collaboration with the Girl Scouts of America and Austin ISD Anderson High School. 

Outcomes

● Combines Art and STEM to provide students with learning experience that engages both right and left brain activity and encourages creativity in technology and science

● Introduces students to state of the art techniques, products and programs in the Art and STEM or STEAM fields

● Increases interest in creative technology or STEAM in students both already somewhat familiar with the fields and those that have no understanding of possibilities in creative technology or STEAM

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

HACA Scholarship Foundation, Inc. dba Austin Pathways

GTOPs Award 100% of Request: $25,000

Economic Development

Edu & Work

Social, Health

 $50,000

GTOPs will support the Lab Apprenticeship Program (LAP) which will significantly promote technology literacy, education, professional development, and training at HACA’s low-income housing properties while simultaneously providing critical support to over 1,400 low-income residents accessing public computers in three of the Housing Authority of the City of Austin’s (HACA) public housing communities: Meadowbrook, Booker T. Washington, and either Thurmond Heights or North Loop (third property to be determined).

Outcomes

● Creating a pool of individuals with a solid foundation in computer proficiency and lab management

● Individuals completing the program will have the necessary skills and experience to apply for full-time employment positions with organizations such as the public libraries, schools, or neighborhood centers

● Spark the apprentices’ interest in their education, which will allow program participants to contribute to the community more through employment and support of other residents

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Knowbility, Inc.

GTOPs Award 92% of Request: $23,000

Economic Development

Social & Health

Edu & Work

 $50,000

GTOPs will support an upgrade to existing ATSTAR modules and distribute ATSTAR in AISD classrooms through the Assistive Technology Office to benefit students with disabilities.

Outcomes

● Teachers who receive ATSTAR training will be able to apply AT solutions without unnecessary administrative delays

● Teachers who receive ATSTAR training will be able to involve parents directly in the assessment and use of AT in an ongoing way

● Teachers who receive ATSTAR training will be open-minded about the use of assistive technology to improve students with disabilities’ performance

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Skillpoint Alliance

GTOPs Award 96% of Request: $24,000

Economic Development

Edu & Work

Social, Health

 $315,931

GTOPs will support an innovative model for the delivery of the Empower Program that is focused on increasing the digital and technological knowledge of a cohort of Single Parents, coupled with science, technology, engineering and math (STEM) Summer Camps for the participant’s children.

Outcomes

● Multi-generational technology enrichment program with a focus on increasing the workforce readiness of participants by equipping them with 21st century skills

● Target audience can better and more effectively access the programming over the summer months, when their children are out of school

● Focus on closing the digital divide for adults so that they may have more marketable workforce skills and increase the family income

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Texas Folklife Resources

GTOPs Award 82% of Request: $20,500 

Creative Economy

Arts & Culture

Edu & Work

 $86,841

GTOPs will support Stories From Deep in the Heart which is a collaborative project of Texas Folklife with the Austin Independent School District and KUT 90.5FM Austin that provides in-depth communication technology and audio documentary training to students and teachers at AISD high school in low-income communities. 

Outcomes

● Building student technical, social and communication capabilities and offering real-world work and college readiness student and teacher direct participants, family members and general public introduced to Stories from Deep in the Heart

● Offers access to the primary tools needed for students, including those who are low-income or disadvantaged, to achieve success in the 21st century through a creative and innovative arts program

● Students are going far beyond technological literacy to actually using these tools creatively to make portraits of their communities and positive relationships between schools and their surrounding neighborhoods

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

The Arc of the Capital Area

GTOPs Award 100% of Request: $25,000 

Economic Development

Edu & Work

Arts & Culture

 $95,367

GTOPs will support the Digital Media Arts program which will provide public access to computers and information technology, as well as appropriate training, for individuals with intellectual and developmental disabilities (I/DD). This population has historically been among the underserved segments of our community with regard to access to technology. This curriculum is designed for the purpose of comprehensive information technology literacy, education, and training.

Outcomes

● Bringing the world of the Internet to a typically isolated segment of the community

● Providing training to assist our clients to access and use helpful information

● Providing a creative and occupational opportunities for clients

 

Grant for Technology Opportunities Program

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Austin Achieve Public Schools Inc

GTOPs Award 70% of Request: $17,500*

Economic Development

Edu & Work

Public Access

 $50,000

GTOPs will support the Austin Achieve Digital Inclusion Program, a neighborhood-centric education and social service program with the aim of increasing digital literacy in east Austin through: 1) the implementation of computer literacy and training programs during school hours; 2) Saturday and evening public access hours; and, 3) computer classes for adults.

Outcomes

● Increases both college readiness for our students and Austin’s economy through in-school programming that focuses on Computer Science and the development of the skills needed to compete in STEM-related fields

● Opens up the lab for evening and weekend accessibility, year-round making our campus a public access site

● Engage with other local organizations to provide community computing programs—thereby increasing our economic impact by maximizing on the use of our facility and drawing on the resources and strengths of existing organizations that provide support for adults

*Denotes first time GTOPS recipient.

 

Total 2015 Community Investment:

 $1,202,708.000

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Breakthrough Austin

GTOPs Award 100% of Request: $25,000 

Economic Development

Edu & Work

Public Access

 $51,235

GTOPs will support Breakthrough’s Connected Classroom Program which will provide more than 500 middle school and high school students with the information technology, resources, and college readiness curriculum they need to successfully prepare for, apply for, and enroll in college. This program combines dependable, supported access to computers and information technology with individualized, long-term case management and college readiness programming to help students overcome significant barriers along the path to college.

Outcomes

● Students receive academic and technology support needed to be successful in high school

● Students understand how to utilize online resources to research colleges and to identify a wide variety of career options available to them after college

● Students demonstrate professional email etiquette and understand how to submit well-prepared applications for professional internships and other opportunities 

 

Yes, however the funding for this program is limited, therefore the City expects the funds to go primarily for equipment and technical support services rather than administrative and organizational staff salaries. In any case, any costs MUST be directly related to the program.

Yes, but realize that the City is interested in awarding a diverse range of programs and organizations.

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Capitol Area Council, Boy Scouts of America

GTOPs Award 88% of Request: $22,000*

Creative Economy

Edu & Work

Edu & Work

 $420,480

GTOPs will support transportation, food and camp scholarships for low income and at-risk students to attend a new STEAM camp hosted by the Boy Scouts of America and developed in collaboration with the Girl Scouts of America and Austin ISD Anderson High School. 

Outcomes

● Combines Art and STEM to provide students with learning experience that engages both right and left brain activity and encourages creativity in technology and science

● Introduces students to state of the art techniques, products and programs in the Art and STEM or STEAM fields

● Increases interest in creative technology or STEAM in students both already somewhat familiar with the fields and those that have no understanding of possibilities in creative technology or STEAM

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

HACA Scholarship Foundation, Inc. dba Austin Pathways

GTOPs Award 100% of Request: $25,000

Economic Development

Edu & Work

Social, Health

 $50,000

GTOPs will support the Lab Apprenticeship Program (LAP) which will significantly promote technology literacy, education, professional development, and training at HACA’s low-income housing properties while simultaneously providing critical support to over 1,400 low-income residents accessing public computers in three of the Housing Authority of the City of Austin’s (HACA) public housing communities: Meadowbrook, Booker T. Washington, and either Thurmond Heights or North Loop (third property to be determined).

Outcomes

● Creating a pool of individuals with a solid foundation in computer proficiency and lab management

● Individuals completing the program will have the necessary skills and experience to apply for full-time employment positions with organizations such as the public libraries, schools, or neighborhood centers

● Spark the apprentices’ interest in their education, which will allow program participants to contribute to the community more through employment and support of other residents

 

Applications can be downloaded on-line at www.gtops.org or picked up at the City of Austin Office of Telecommunications & Regulatory Affairs, 124 West 8th Street, Suite 210.

Payment of the grant is made on a reimbursement basis. Grantees will track and report expenses and program success to City via an online grant management portal.

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Knowbility, Inc.

GTOPs Award 92% of Request: $23,000

Economic Development

Social & Health

Edu & Work

 $50,000

GTOPs will support an upgrade to existing ATSTAR modules and distribute ATSTAR in AISD classrooms through the Assistive Technology Office to benefit students with disabilities.

Outcomes

● Teachers who receive ATSTAR training will be able to apply AT solutions without unnecessary administrative delays

● Teachers who receive ATSTAR training will be able to involve parents directly in the assessment and use of AT in an ongoing way

● Teachers who receive ATSTAR training will be open-minded about the use of assistive technology to improve students with disabilities’ performance

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Skillpoint Alliance

GTOPs Award 96% of Request: $24,000

Economic Development

Edu & Work

Social, Health

 $315,931

GTOPs will support an innovative model for the delivery of the Empower Program that is focused on increasing the digital and technological knowledge of a cohort of Single Parents, coupled with science, technology, engineering and math (STEM) Summer Camps for the participant’s children.

Outcomes

● Multi-generational technology enrichment program with a focus on increasing the workforce readiness of participants by equipping them with 21st century skills

● Target audience can better and more effectively access the programming over the summer months, when their children are out of school

● Focus on closing the digital divide for adults so that they may have more marketable workforce skills and increase the family income

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

Texas Folklife Resources

GTOPs Award 82% of Request: $20,500 

Creative Economy

Arts & Culture

Edu & Work

 $86,841

GTOPs will support Stories From Deep in the Heart which is a collaborative project of Texas Folklife with the Austin Independent School District and KUT 90.5FM Austin that provides in-depth communication technology and audio documentary training to students and teachers at AISD high school in low-income communities. 

Outcomes

● Building student technical, social and communication capabilities and offering real-world work and college readiness student and teacher direct participants, family members and general public introduced to Stories from Deep in the Heart

● Offers access to the primary tools needed for students, including those who are low-income or disadvantaged, to achieve success in the 21st century through a creative and innovative arts program

● Students are going far beyond technological literacy to actually using these tools creatively to make portraits of their communities and positive relationships between schools and their surrounding neighborhoods

 

 Organization, Program Name, Budget

(TOTAL GTOPs Funding Award) 

Imagine Austin Priority

Top Tier Priority Program Area Served

Second Tier Priority Program Area Served

TOTAL Community Investmnet

(Matching + Grant Amounts Requested)

The Arc of the Capital Area

GTOPs Award 100% of Request: $25,000 

Economic Development

Edu & Work

Arts & Culture

 $95,367

GTOPs will support the Digital Media Arts program which will provide public access to computers and information technology, as well as appropriate training, for individuals with intellectual and developmental disabilities (I/DD). This population has historically been among the underserved segments of our community with regard to access to technology. This curriculum is designed for the purpose of comprehensive information technology literacy, education, and training.

Outcomes

● Bringing the world of the Internet to a typically isolated segment of the community

● Providing training to assist our clients to access and use helpful information

● Providing a creative and occupational opportunities for clients

 

In-Kind Volunteer labor, donated professional services, and donated materials and supplies specifically related to the project are eligible as a match. Of course, any cash provided by the organization, or pledged to the organization for the program is eligible.

The best are letters of financial support (matching funds), letters pledging volunteer staffing and services or donating equipment or supplies. General letters of support should explain precisely why the organization is qualified to develop the project.

A recognized non-profit organization such as a Neighborhood-Based organization or an Austin non-profit organization. Individuals must partner with an Austin or Neighborhood-based Organization to qualify. Grants are awarded to the non-profit organization, not directly to individuals.

Community participation is only one of many criteria in awarding grants, but the City is very interested in projects that are able to develop consortia among groups with related interests.