Modified Operations:
We Are Ready To Serve You.

Based on the Order by the City of Austin and Travis County to “Stay Home, Mask, and Otherwise Be Safe”, all in-person customer services remain suspended. Most of our services are still available by phone, video conference, email and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.

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The Building Inspection Division (BID) performs inspections on new construction, remodels, and trades (electrical, mechanical, plumbing) to ensure compliance with applicable building codes. Building codes are designed to ensure the health and safety of structures for the benefit of everyone.

Inspections, which may occur during construction or upon completion of the permitted work, are the final steps in the development and permitting process. Depending on the scope of work, a final inspection may lead to the issuance of a Certificate of Occupancy, which ensures a structure is safe for occupancy.

For general questions or emergency inspections, please email Building Inspections.

Resources:

 

How to Schedule an Inspection

It is the responsibility of the permit holder and owner-general contractor to ensure the proper sequence of inspections. Anyone associated with the permit can schedule an inspection: the general contractor, the homeowner (if listed as the general contractor on the permit), the trade contractor, or their official agents.

Who can schedule an Inspection?

A licensed contractor, the homeowner (if listed as the general contractor on the permit), a Master Trade Contractor, or official agents registered under the contractor can schedule an inspection. To assign an agent, complete the Inspection Agent Letter of Authorization

The permit holder is responsible for keeping a permit active by performing work towards completion of the permitted project by scheduling an inspection until all permits receive a "Final" status. The permit will expire if the work is completed and an inspection is not scheduled within 180 days.

Options for Scheduling an Inspection

Inspections can be requested online, or by phone. Inspections requested before 6:00 a.m. will be scheduled for the same business day. Inspections requested after 6:00 a.m. will be scheduled for the following day.

  • Online at Austin Build + Connect

    • You must be a registered user. If not registered, you can register online.

    • Click on "My Inspections" in the Menu option and follow the prompts.

    • If you are experiencing difficulty, call 3-1-1, or e-mail DSD Help.  If outside the City limits, please call 512-974-2000.
       

  • By Phone on the Interactive Voice Response (IVR) System

    • Make sure you have your IVR personal identification number (PIN).

    • To get an IVR PIN, complete the form Inspection Agent Letter of Authorization and Request for IVR PIN Number (PDF).

    • You can also request a form by calling 3-1-1.

    • Upon completion, e-mail the form to DSDHelp@austintexas.gov, or submit the form to the Inspections Office and a PIN number will be assigned upon submittal. 

    • Call the IVR number: (512) 974-9405

    • Choose among:

      • Schedule Inspections (see requirements below)

      • Obtains status on inspections

      • Cancel the Inspection.

    • Enter your IVR PIN.

    • Enter your ten-digit permit number.

    • Enter the three-digit inspection code. Your required inspections and related Codes are noted on the printed Permit.
       

Note: Inspections are usually performed within 24 hours after scheduling, but an inspector's workload can delay a scheduled inspection until the next business day or 48 hours after scheduling.

How to contact your Inspector

If you have a question about your scheduled inspection, you may contact your inspector:

Certificate of Occupancy (CO)

For inquiries about a Certificate of Occupancy, email Certificate of Occupancy.

How do I get a Certificate of Occupancy (CO) if I don't have one?

Since 1931, all residential buildings in Austin have been required to have a Certificate of Occupancy (CO) for its current use. Sometimes a homeowner discovers their property does not have a CO on record, in which case a new one (known as an Amnesty Certificate of Occupancy) must be obtained. If your property qualifies for an Amnesty CO, complete the Amnesty Certificate of Occupancy Application.

 

Obtaining Approved Plan Sets

It is the responsibility of the permit holder and owner-general contractor to ensure that a paper copy of the approved plan set is available on-site for review by the City inspections staff. Failure to provide the City-approved set of plans may result in failed inspections and/or delays in receiving a Temporary Certificate of Occupancy or Certificate of Occupancy. 

 

Permits Issued PRIOR TO COVID Operations (before March 16, 2020)

An approved plan set was provided to the individual who picked up and paid for the permits. 

If the plan set has been misplaced, please submit a Public Information Request (PIR) to retrieve the original from off-site storage. Staff will provide a cost estimate for this retrieval and will work with customers directly to send the original for copying/scanning. Payment of the copies and/or scans will be the customer's responsibility at the reprographics company of choice.

 

Permits that have expired under City Orders

Please reference the latest City Order. Permits which have expired during an extension of development deadline dates, may be reactivated. Contact permitsubmittal@ausintexas.gov. The Service Center will reactivate permits that fall within the deadline extension range.

Permits Issued DURING COVID Operations (after March 16, 2020)

Plans that were approved during COVID operations can be downloaded from the AB+C Portal using the original Plan Review number (PR#) or address:
 

  • Visit: Austin Build + Connect: Public Search
     
  • In the Search by Permit number, please enter your PR number, as shown below:


     

  • Select the applicable Permit/Case number associated with your scope of work:


     

  • Scroll to the bottom of the page and select the item you would like to download in the Folder Attachment section:


     

 

Code Information

The City of Austin follows the 2015 International Building Codes and the 2015 International Energy Conservation Code.

Local amendments to the International Building Codes are included in the City's Building Technical Codes View the Technical Codes and code interpretations for each discipline.

Building Inspection is the approval authority for all inspections regulated by the following Technical Codes:

Commercial Building Code (International Building Code)
Applies to all structures other than one-and-two-family-dwellings and townhomes, and applicable to construction when a building is remodeled or there is a change of occupancy.

Residential One-and-Two-Family Dwelling Code (International Residential Code)
Applies to all one-and-two-family-dwellings and townhouses, and includes mechanical, plumbing and energy system requirements.

 

Appeals of code interpretations may be heard before the Building and Fire Code Board of Appeals; the Electric Board; or the Mechanical, Plumbing and Solar Board.

  • Plumbing Code (Uniform Plumbing Code)
    Applies to all plumbing system installations. Natural gas installations are also regulated by the plumbing code.
     
  • Commercial Mechanical Code (Uniform Mechanical Code)
    Applies to all mechanical systems regulated by the Commercial Building Code.
     
  • Electrical Code (National Electrical Code)
    Applies to all electrical systems installed in the jurisdiction.
     
  • The Energy Code (International Energy Conservation Code)
    Applies to all commercial and residential projects.
New Policies and Procedures

Fire Protection Systems Program
New Fire safety requirements have been added to the inspection process. Non-compliance with these requirements may delay your final inspection and Certificate of Occupancy. Learn more about the Fire Protection Systems Program (FPS).

Special Inspections Process
Effective February 13, 2017, a new process will be implemented for commercial projects requiring special inspections. Under the new process, a "Statement of Special Inspections" form must be completed for projects submitted on or after February 13, 2017. When a special inspection is required, a field folder will be issued with the permit. The field folder must be kept on-site at all times and will include a special inspections log and other forms to be completed by the special inspector/testing agency.
View the Special Inspection process.
View the Special Inspection forms.

Standing Room Occupancy (SRO) Policy for A-2 and A-3 (Assembly) Venues
This new policy allows venues to make certain changes to an approved Standing Room Occupancy (SRO) Load Card without requiring submittal of the changes to the Development Services Department. SRO Load Cards establish maximum level occupancy of a venue and are issued upon commercial building plan approval. For A-2 and A-3 (assembly) venues, the new policy provides that tables/bars with chairs/stools may be added, but the addition of each table/bar will reduce the occupancy level by 6 occupants per table/bar. This policy will allow venue owners/management to make changes for specific or temporary events without having to resubmit for approval. The Occupant load Card must be posted during a final building inspection, and compliance with approved occupancy levels is subject to verification by the Fire Department.

Top 10 Tips for a Successful Inspection
  1. Verify that the work is complete and ready for inspection.
     
  2. Verify that the job site is safe, clean, and free of safety hazards.
     
  3. Schedule the inspection on Austin Build + Connect (AB+C).
     
  4. Schedule the correct inspection in the proper sequence, and include any special instructions pertinent to the inspection.
     
  5. Ensure the project address is posted visibly at the site and proper access is available for the inspection.
     
  6. Ensure required permit and approved city stamped plans are available on site and accessible to the Inspector.
     
  7. Ensure that someone familiar with the site is available during the inspection.
     
  8. Ensure appropriate personnel is available to make corrections to minor deficiencies during the inspection.
     
  9. Complete punch list items.
     
  10. Communicate with the inspector on outstanding questions or issues.