Austin Energy restored power to all remaining customers who are able to safely receive power following the recent ice storm. More than 99.9% of customers have power. Austin Energy is working directly with a small number of customers who remain without power because of damage on customer-owned equipment that needs a licensed electrician to repair.

Austin Energy has mobilized a reconnect team to work directly with customers to help them through the reconnect process. That will allow Austin Energy to safely reconnect power to their property. Customers with questions about reconnection or who want to check on their reconnect status should call 512-322-9100 or visit austinenergy.com/go/restoration.

“Thank you to our community and Austin Energy customers for their patience throughout this historic ice storm,” said Austin City Manager Spencer Cronk. “Dedicated City employees throughout the organization stepped up again – providing an even higher level of public service as part of our restoration effort – arranging debris and damage assistance, setting up warming and charging centers, offering mental health support, and more.”

“We know the storm’s aftermath has been difficult for customers, and we are grateful for the resilience of our community,” said Austin Energy General Manager Jackie Sargent. “We are also thankful to the hundreds of mutual aid crew members, working side by side with our field teams, as part of the largest restoration operation in Austin Energy’s history.”

Outages currently on the map are not directly related to the storm. Additionally, future outages could be the result of several factors, including vehicle crashes, animal interference, construction incidents or high winds bringing down already compromised tree limbs.

Austin Energy has crews on standby 24/7 to respond immediately to outages. Customers can quickly and easily report outages and receive outage status updates using a mobile device. To register for Outage Alerts, text REG to 287846 or visit austinenergy.com/go/alerts to learn more.

Visit austinenergy.com/go/restoration for more information about restoration and recovery efforts.

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