Report a Concern

The City of Austin’s 3-1-1 system is a quick and easy way to find answers to many of your questions and concerns.

Our friendly and knowledgeable 3-1-1 Ambassadors can answer questions and assist with issues you have regarding a City of Austin department or service. Ambassadors are available 365 days a year; 24 hours a day; seven days a week.

There are many easy ways to contact a 3-1-1 Ambassador. Choose an option that’s convenient for you.

• Dial 3-1-1 or 512-974-2000.
• Complete a service request online
• Send 3-1-1 an email.
• Download the 3-1-1 mobile app

Need Assistance Beyond 3-1-1?

If you haven’t been successful with your 3-1-1 request, feel free to contact District 7's office.