Code Connect
Code Connect is a program that allows residents to talk to an experienced facilitator about code compliance.
Code Connect can help with general code questions, provide resource guidance, or give updates on existing cases. Code Connect is here to Inform, Guide, and Educate!
Contact us
- 512-974-2633
- CodeConnect@austintexas.gov
- Monday - Friday, 8 a.m. - 4 p.m.
"I feel someone is listening! Thank you so much for all the time you took to explain some of the processes and procedures!" - Austinite
Frequently Asked Questions
Why call Code Connect?
The Code Connect program provides immediate customer service support for residents. It can also be used to gather information about cases or obtain other educational information directly and quickly.
What about after hours questions?
Outside of business hours, please call Austin 3-1-1. You can also email CodeConnect@austintexas.gov and a representative will reply to you during business hours.
What should I expect calling Code Connect?
A Code Connect facilitator will assess your question or the situation you are presenting. Then the facilitator will assist you in getting the answer to your question or a path to resolving your situation. You can have your information remain confidential.
When and how do I contact a code inspector?
We encourage you to get to know and speak to the code inspector assigned to your case. If you are unsure who the assigned inspector is, you may contact Code Connect to find out.
What about permitting and development-related questions?
Questions about zoning, building and trades permits, or requirements for building or renovating structures on your property can be directed to other work groups in the Austin Development Services. Visit the PDC Appointments webpage to schedule an appointment. You can also call the appointment line at 512-978-4504.