Essential IT Capabilities
IT Governance recommends the City focus its limited resources on essential applications and services — the “capabilities” that support business results. The following capabilities support business results for City departments and enterprises so they can best serve the residents and businesses of Austin and the Central Texas Region.
| Essential IT Capability | Definition |
| Asset Management | Tracking, maintaining and managing City assets to support their efficient and effective use. |
| Business Intelligence Management | Identifying, analyzing, transforming and presenting information using business intelligence tools and techniques to support decision making. |
| Case Management | Managing and coordinating information flow and provide development, public health, medical and legal case records to address customers’ issues. |
| Citizen Engagement | Engaging and conducting political, social and financial business using websites, social networks and online payment systems to provide access, information and commerce to employees, residents and stakeholders. |
| Communications Management | Providing radio, telephones, video conferencing and wireless technologies to deliver voice, video and data information to staff and residents. |
| Engineering Management | Providing Public Works, Austin Water, Austin Energy and other business units with the tools to manage civil engineering and deliver safe and cost effective infrastructure to residents and visitors. |
| Financial Management | Providing enterprise tools to gather, analyze, manage and communicate financial decisions to staff and citizens. |
| Geospatial Information Management | Managing, analyzing and reporting location data for use by staff and residents. |
| Human Capital Management | Supporting the ability to attract, select, train, assess and reward employees, while ensuring compliance with employment and labor laws. |
| Information Management | Collecting and managing information from many sources and to distribute that information to audiences. |
| IT Infrastructure Management | Establishing, operating and maintaining IT hardware, software, networks, service desks and security systems to provide data and information to staff and residents. |
| Mobile Operations Management | Managing and performing information technology functions using mobile devices. |
| Public Safety Management | Delivering business and technology management services to support code compliance, court, emergency medical services, fire, homeland security, emergency management and police services to Austin and regional business partners. |