Frequently Asked Questions

• To authorize City staff to grant reasonable accommodations as required by the Federal Fair Housing Act.
• This process does not apply to policies or procedures implemented by a landlord or homeowners association; laws adopted by another jurisdiction; or Texas Administrative Code or Code of Federal Regulations.

• To authorize City staff to grant reasonable accommodations as required by the Federal Fair Housing Act.
• This process does not apply to policies or procedures implemented by a landlord or homeowners association; laws adopted by another jurisdiction; or Texas Administrative Code or Code of Federal Regulations.

• An accommodation is a change, exception, or adjustment to a City requirement (City Code provision, uncodified ordinance, rule, policy, or procedure).
• Examples of accommodations include: increased impervious cover to extend the length of a driveway; extending the deadline to respond to comments during the permitting process.
• An accommodation is reasonable when it provides an individual with a disability with an equal opportunity to use and enjoy a dwelling. Please note: If necessary, the director responsible for making the decision may add conditions to the requested accommodation.

• An accommodation is a change, exception, or adjustment to a City requirement (City Code provision, uncodified ordinance, rule, policy, or procedure).
• Examples of accommodations include: increased impervious cover to extend the length of a driveway; extending the deadline to respond to comments during the permitting process.
• An accommodation is reasonable when it provides an individual with a disability with an equal opportunity to use and enjoy a dwelling. Please note: If necessary, the director responsible for making the decision may add conditions to the requested accommodation.

• When the need arises.

• When the need arises.

• A reasonable accommodation goes away.

• A reasonable accommodation goes away.

• Eligible individual includes the individual with a disability, a representative of an individual with a disability, or a person that lives or will live with an individual with a disability.
• The individual with a disability can designate someone to assist them with the request process.
• The representative does not have to be a legal guardian.

• Eligible individual includes the individual with a disability, a representative of an individual with a disability, or a person that lives or will live with an individual with a disability.
• The individual with a disability can designate someone to assist them with the request process.
• The representative does not have to be a legal guardian.

• If the accommodation would be the same, a separate accommodation is not required for each individual residing in a home.

• If the accommodation would be the same, a separate accommodation is not required for each individual residing in a home.

• City staff may request additional documentation if necessary
  • to verify that you are disabled as that term is defined in the Federal Fair Housing Act; or
  • to understand the connection between your disability and your request for an accommodation.
• Examples include: letters from doctors, social security disability determinations, letters from case or social workers, or documentation of enrollment in a disability-related program.
• If City staff requests additional information or documentation, the 30 day determination period is paused until you or your representative provides the additional information or documentation.

• City staff may request additional documentation if necessary
  • to verify that you are disabled as that term is defined in the Federal Fair Housing Act; or
  • to understand the connection between your disability and your request for an accommodation.
• Examples include: letters from doctors, social security disability determinations, letters from case or social workers, or documentation of enrollment in a disability-related program.
• If City staff requests additional information or documentation, the 30 day determination period is paused until you or your representative provides the additional information or documentation.

• The City does not charge a fee to request a reasonable accommodation?

• The City does not charge a fee to request a reasonable accommodation?

• You may submit a request to:  City's ADA Coordinator David Ondich to david.ondich@austintexas.gov or 512-974-3256

• You may make a request for an accommodation verbally; however, City staff is required to put your request to writing.
• If you are unable to identify the City requirement that relates to your request for an accommodation, City staff can assist. You can also provide a letter or notification from a City department that describes the City requirement.
• City staff has 30 days to make a determination on your request. If you need an accelerated review for your request, you need to notify City staff.
• If City staff requests additional information or documentation, the 30 day determination period is paused until you or your representative provides the additional information or documentation.
• The decision on your request will be sent by certified mail, regular mail, and, if you request, by email.

• You may submit a request to:  City's ADA Coordinator David Ondich to david.ondich@austintexas.gov or 512-974-3256

• You may make a request for an accommodation verbally; however, City staff is required to put your request to writing.
• If you are unable to identify the City requirement that relates to your request for an accommodation, City staff can assist. You can also provide a letter or notification from a City department that describes the City requirement.
• City staff has 30 days to make a determination on your request. If you need an accelerated review for your request, you need to notify City staff.
• If City staff requests additional information or documentation, the 30 day determination period is paused until you or your representative provides the additional information or documentation.
• The decision on your request will be sent by certified mail, regular mail, and, if you request, by email.

• You may appeal the decision.
• You should submit an appeal
  • within 30 calendar days from the date the decision was mailed; and
  • to the individual that sent you the decision.
• You may submit your appeal verbally; however, City staff is required to reduce your appeal to writing.
• If you need an accelerated review for your appeal, you need to notify City staff.
• If City staff requests additional information or documentation, the 30 day determination period is paused until you or your representative provides the additional information or documentation.
• The decision on your appeal will be sent by certified mail, regular mail, and, if you request, by email.

• You may appeal the decision.
• You should submit an appeal
  • within 30 calendar days from the date the decision was mailed; and
  • to the individual that sent you the decision.
• You may submit your appeal verbally; however, City staff is required to reduce your appeal to writing.
• If you need an accelerated review for your appeal, you need to notify City staff.
• If City staff requests additional information or documentation, the 30 day determination period is paused until you or your representative provides the additional information or documentation.
• The decision on your appeal will be sent by certified mail, regular mail, and, if you request, by email.

The City does not charge a fee to appeal a decision.

The City does not charge a fee to appeal a decision.