Modified Operations:
We Are Ready To Serve You.

Based on the Order by the City of Austin and Travis County to “Stay Home, Mask, and Otherwise Be Safe”, all in-person customer services remain suspended. Most of our services are still available by phone, video conference, email and our online portal, Austin Build + Connect (AB+C). For information on our modified services, please visit our DSD-COVID-19 page.


The chart below reflects new review times which became effective on May 16, 2017.

These review times will be reviewed on an annual basis beginning in Fiscal Year 2018 and may be adjusted based on the availability of additional resources, the mandate of additional code requirements without additional resources, or a reduction of development within the City of Austin.

The review times are published in Section 15.7 of the Building Criteria Manual, and include the review times reflected below:

(Business Days)
New Construction & Additions 15
Interior Remodels 5
Update Submittals and Revisions Matches Original Application Review Time
Express Typically Same Day
Demolition 5
Relocation 5
S.M.A.R.T. Housing 5
New Construction, Volume Builder Master Set*
Effective October 1, 2017
New Construction, Volume Builder Participant with approved Master Set* 5

* Volume Builder application review times revert to New Construction review times when an additional review group, such as Tree or Fire review is required. Master Sets are for Zoning and Technical review only as other reviews are performed during Subdivision, Site Plan, or formal review.