Welcome to the Austin-Travis County EMS Travis County Performance Dashboard. We are proud of our system and are committed to continuous improvement. We make every effort to identify and measure things that matter most. This helps us to identify ways to improve our performance. Our performance measures are shared with the medical community, including area hospitals, governing bodies, such as the American Heart Association (AHA), and others. This collaborative effort allows us to identify trends, close gaps, and helps to improve the performance of the healthcare system.
Please read the descriptions below and click on the links to see the related data. Monthly data will be updated by the 10th day of the new month. Quarterly data will be updated by the 10th day of the new quarter.
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MONTHLY SUMMARIES |
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Measure |
Description |
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A count of incidents that occur in the City and County combined. |
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A count of incidents that occur in City and the County, shown separately. |
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A count of responses that occur in City and the County. |
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A count of responses that occur in City and the County, shown separately. |
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The percentage of responses made by ambulances assigned to City EMS stations into the County region. |
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The percentage of responses made by ambulances assigned to County EMS stations into the City region. |
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KEY RESULT AREA: EMERGENCY DISPATCH |
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Measure |
Description |
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Measures the compliance of how quickly EMS answers 911-phone calls. |
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Measures the amount of time it takes to process a 911 call for emergency service. |
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Measures compliance to a national standard (Medical Priority Dispatch) for the triage of 911 calls. |
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KEY RESULT AREA: EMERGENCY RESPONSE |
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The percentage of incidents for which the City of Austin and Travis County meet response time goals. |
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The percentage of County incidents for which ATCEMS meets its response time goals. |
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The percentage of City incidents for which ATCEMS meets its response time goals. |
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KEY RESULT AREA: PATIENT ASSESSMENT AND CARE |
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Measure |
Description |
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The percentage of patients assessed by ATCEMS providers that present with ACS and receive aspirin. |
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The percent of patients exhibiting signs and symptoms of a stroke who receive a blood glucose assessment by ATCEMS. |
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The percent of cardiac arrest patients who experience a return of pulses while in ATCEMS care prior to arriving at hospital. |
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KEY RESULT AREA: MEDICAL TRANSPORTATION |
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Measure |
Description |
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The percentage of patients meeting STEMI Alert criteria that are transported to an appropriate STEMI specialty care facility. |
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The percentage of patients meeting Stroke Alert criteria that are transported to an appropriate Stroke specialty care facility. |
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The percentage of patients meeting Trauma Activation criteria that are transported to an appropriate Trauma specialty care facility. |
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KEY RESULT AREA: FINANCIAL AND BILLING SERVICES |
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Measure |
Description |
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Revenue Collected in Travis County |
Total revenue collected by ATCEMS from incidents within Travis County outside the City of Austin. |
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Average amount of time required to process an electronic patient care record (ePCR) into an invoice to be billed to an insurance carrier or directly to a patient. |
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KEY RESULT AREA: FLEET MANAGEMENT |
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Measure |
Description |
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This indicator tracks the preventative maintenance being performed from an external department within the City of Austin on the ATCEMS fleet of vehicles. |
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KEY RESULT AREA: CUSTOMER SERVICE |
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Measure |
Description |
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A measure customer satisfaction among patients transported by ATCEMS. |
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ATCEMS is constantly improving the methods in which we capture and report data. Due to this, there may be variation from reports prepared in the past.