Definition
This indicator measures the compliance of how quickly ATCEMS Communication Medics answer the 911-phone calls. The goal is 10 seconds or less 90% of the time.
Why is this important?
When customers call 911, they expect to have their phone call answered quickly and have their emergency addressed as soon as possible.
This measure relates to our Strategic Goals for Service and Finance- S1, S2, S3, and F2:
S1: To be an organization that strives to improve the lives of people in our community.
S2: To have a service delivery model that best serves the needs of our community.
S3: To be an organization that puts service before self.
F2: To be an organization that provides value to the community.
Performance Measure Definition (PDF)
Click here to view our strategic goals (PDF)