This indicator measures customer satisfaction among patients transported by EMS. This data is obtained by conducting phone surveys with customers.
Why is this important?
Measuring patient satisfaction within the Healthcare Industry including EMS is an important key indicator. Patient Satisfaction evaluates the patient’s impression of the quality of service they receive from EMS. It helps the department improve the patient-medic interaction and, ultimately, how the community values the EMS system.
This measure relates to our Strategic Goals for Service and Finance- S5, F2:
S5: To have an informed community that actively participates in feedback for improvement.
F2: To be an organization that provides value to the community.