MONTHLY SUMMARIES
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Measure
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Description
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Incidents in City and County
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A count of incidents that occur in the City and County combined.
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Incidents Stratified by City and County
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A count of incidents that occur in City and the County, shown separately.
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Responses in City and County
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A count of responses that occur in City and the County.
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Responses Stratified by City and County
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A count of responses that occur in City and the County, shown separately.
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Responses by City Units into County
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The percentage of responses made by ambulances assigned to City EMS stations into the County region.
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Responses by County Units into City
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The percentage of responses made by ambulances assigned to County EMS stations into the City region.
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EMS 911 Calls Received
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This is a count of EMS calls answered by EMS at the Combined Transportation and Emergency Communications Center (CTECC).
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Count of Patient Contacts
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This is a count of the number of times that ATCEMS makes actual contact with a patient.
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Patient Transport Rate
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This is the percentage of patients who are transported after a patient contact is made.
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KEY RESULT AREA: EMERGENCY DISPATCH
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Measure
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Description
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Grade of Service
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Measures the compliance of how quickly EMS answers 911-phone calls.
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Call Processing Time
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Measures the amount of time it takes to process a 911 call for emergency service.
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MPD Protocol Compliance
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Measures compliance to a national standard (Medical Priority Dispatch) for the triage of 911 calls.
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KEY RESULT AREA: EMERGENCY RESPONSE
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Overall On-Time Rate - City/County
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The percentage of incidents for which the City of Austin and Travis County meet response time goals.
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Overall On-Time Rate - County Only
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The percentage of County incidents for which ATCEMS meets its response time goals.
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Overall On-Time Rate - City Only
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The percentage of City incidents for which ATCEMS meets its response time goals.
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KEY RESULT AREA: PATIENT ASSESSMENT AND CARE
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Measure
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Description
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ACS Aspirin Administration
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The percentage of patients assessed by ATCEMS providers that present with Acute Coronary Syndrome (ACS) and receive aspirin.
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Blood Glucose Test in Stroke
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The percent of patients exhibiting signs and symptoms of a stroke who receive a blood glucose assessment by ATCEMS.
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Cardiac Arrest Arrival at Facility with a Pulse
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The percent of cardiac arrest patients who experience a return of pulses while in ATCEMS care prior to arriving at hospital.
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STEMI Scene Time
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The STEMI Scene Time the number of minutes that EMS remains on the scene with a STEMI Patient 90% of the time.
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Stroke Scene Time
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The Stroke Scene Time the number of minutes that EMS remains on the scene with a patient, who is showing signs and symptoms of a stroke, 90% of the time.
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Trauma Scene Time
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The Trauma Scene Time the number of minutes that EMS remains on the scene with a trauma patient 90% of the time.
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Call-to-Door Time (STEMI, Stroke, and Trauma)
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This is the average time that a patient experienced with EMS beginning from the time EMS answered the phone in the 911 center until the ambulance delivered the patient to the hospital.
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KEY RESULT AREA: MEDICAL TRANSPORTATION
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Measure
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Description
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STEMI Alert Transport
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The percentage of patients meeting STEMI Alert criteria that are transported to an appropriate STEMI specialty care facility.
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Stroke Alert Transport
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The percentage of patients meeting Stroke Alert criteria that are transported to an appropriate Stroke specialty care facility.
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Trauma Activation Transport
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The percentage of patients meeting Trauma Activation criteria that are transported to an appropriate Trauma specialty care facility.
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KEY RESULT AREA: FINANCIAL AND BILLING SERVICES
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Measure
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Description
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Revenue Collected in Travis County
Outside the City of Austin
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Total revenue collected by ATCEMS from incidents within Travis County outside the City of Austin.
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Bill Processing Time
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Average amount of time required to process an electronic patient care record (ePCR) into an invoice to be billed to an insurance carrier or directly to a patient.
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KEY RESULT AREA: FLEET MANAGEMENT
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Measure
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Description
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On-Time Maintenance Performance
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This indicator tracks the preventative maintenance being performed from an external department within the City of Austin on the ATCEMS fleet of vehicles.
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KEY RESULT AREA: CUSTOMER SERVICE
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Measure
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Description
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Customer Satisfaction Score
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A measure customer satisfaction among patients transported by ATCEMS.
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