The Austin Transportation Department regulates ground transportation services within Austin to enhance safety and provide access to service for all users.
Ground transportation includes all vehicle-for-hire services such as taxi, car-share, pedi-cabs, transportation network companies (TNC), shuttle service, limousine service, charter service, electric low-speed vehicles and touring/sightseeing companies.
Contact the Ground Transportation Permitting Office
1111 Rio Grande, Austin, TX, 78701
Public Office Hours 8:30 a.m. to 12:30 p.m. If you are taking the chauffeur permit test, you must be logged in and seated for the test no later than 11:30 a.m., NO EXCEPTIONS.
To report an issue with a vehicle for hire such as a taxi, limosine, pedicab, shuttle, charter service, etc, visit the online Ground Transportation Complaint Form. You may complete an online form or print, complete and mail-in a paper copy of the form.