The Austin Transportation Department regulates ground transportation services within Austin to enhance safety and provide access to service for all users.

COVID-19 Permitting Office Closures

As part of Austin Transportation's concerted efforts to stop the spread of COVID-19, we have closed our permitting offices to the public and are not providing walk-in service until further notice. See below for offices that are closed and further details.

Parking and Mobility Services Permitting Office (1111 Rio Grande St.)

  • Closed to the public and not providing walk-in service
  • No new Chauffeur Permits being issued at this time
    • Communicating with the Enforcement Teams regarding all March inspections/chauffeur permitting to remain valid
    • Any previous month inspections/chauffeur permits that have expired already will not be deemed compliant
    • Staff can be reached via email at John.Lopez@AustinTexas.gov or by phone at (512) 974-1438.

About Us

Ground transportation includes all vehicle-for-hire services such as taxi, car-share, pedicabs, shuttle service, limousine service, charter service, electric low-speed vehicles and touring/sightseeing companies.

Permitted ground transportation service providers [updated May. 15, 2020]

Contact the Ground Transportation Permitting Office

1111 Rio Grande, Austin, TX, 78701
Phone: 512-974-1551

Report a ground transportation issue

To report an issue with a vehicle for hire such as a taxi, limousine, pedicab, shuttle, charter service, etc, visit the online Ground Transportation Complaint Form. You may complete an online form or print, complete and mail-in a paper copy of the form.

Apply for, renew, or amend a chauffeur's permit

Need a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit Application.

Customers interested in the chauffer's permit test should note:

  • Applicants must be seated by 11:30 a.m.
  • The office does not accept debit or credit cards.
  • The office does not provide copies of any documents.
  • The chauffer permit application should be notarized in Travis County prior to visiting the Ground Transportation Office.
  • If the applicant is not a U.S. citizen, applicant must bring green card, resident card, I-90, employment authorization, or social security card along with Texas driver's license.
  • Applicants should have completed defensive driving for any moving violation convictions that occurred within the past 3 years.
  • Applicants should have a certified driving record from all states resided in within past 3 years.

Vehicle Immobilization (Booting)

The State of Texas allows municipalities to regulate booting as long as local regulations meet certain minimum requirements. Additional information can be found at these links:

Find other services related to ground transportation

 View other available ground transportation-related services.