For billing questions or to start services, contact City of Austin Utilities at 512-494-9400.
For Tap Application information call 512-972-0000.
City of Austin - Austin Water Utility
Consumer Services Division (CSD)
Main Location: Waller Creek Center
625 East 10th Street, 2nd Floor, Suite 200, Austin, TX 78701
Lobby Hours: Monday, Wednesday - Friday: 8 a.m. - noon; 1 p.m. - 3:30 p.m.
Tuesday: 8 a.m. - noon
Front Desk: 512-972-0000
FAX: 512-972-0024 and 512-972-0035
One Stop Shop Tap Sales:
Development Assistance Center (DAC) 1st Floor, One Texas Center, 505 Barton Springs Rd
Lobby Hours: Monday - Friday: 8 a.m. - noon; 1 p.m. - 3:30 p.m.
Phone: 512-974-8734 and FAX: 512-974-2934
Reclaimed Water Service Application (pdf)
Interactive Monthly Meter-Read Report
Austin Water Utility is owned and operated by the City of Austin, Texas.