DIVISIONS
For more than 100 years, Austin Water has committed to providing safe, reliable, high-quality and affordable water services for our customers. Today, we serve over 1,000,000 people in the Austin area, across more than 548 square miles.
At Austin Water, your safety is our priority. Stay informed and take proactive measures to prepare for potential emergencies, including freezing temperatures, drought conditions, and boil water notices. Explore the resources below to guide you through the necessary steps in each situation. By being prepared, you play a crucial role in safeguarding both yourself and our community.
Austin Water is here for you. We're ready to answer questions about your bill, respond to your emergency, and help you save money.
For help with billing or managing your account, contact City of Austin Utilities Customer Care at 512-494-9400.
In order to maintain reliable delivery of drinking water to Austin Water customers, two major improvement projects are underway within the Albert R. Davis Water Treatment Plant. These projects are upgrading and replacing several electrical and mechanical components of the plant, including constructing a new medium service pump station building and electrical substation building.
Each year, Austin Water assesses the condition of critical water system infrastructure to ensure dependable water service of the highest quality.
For more than 100 years, Austin Water has committed to providing safe, reliable, high quality, sustainable and affordable water services to our customers. Austin Water consistently ranks among the best in the country when it comes to water quality.
The South 1st St Reclaimed Water Main is part of a series of projects that will provide redundancy and reliability of service to reclaimed water customers in Austin. The project includes installation of approximately 5,300 feet of pipeline along Monroe St and South 1st St.
A large portion of the main will be installed using Horizontal Directional Drilling, avoiding open cut installation in South 1st St as much as possible and minimizing traffic impacts. Potential service connections to the new reclaimed water main includes Texas School for the Deaf.
The Travis Heights Reclaimed Water Main project will add 4,500 linear feet to Austin Water's recycled water system. Also known as reclaimed water, recycled water is captured from drains at homes and businesses around the city, treated to a high quality at our facilities, and sent back to customers through special purple-painted pipes to be used for non-drinking purposes like irrigation, flushing toilets, and evaporative cooling.