DIVISIONS
For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles.
The utility draws water from the Colorado River into three regional water treatment plants, Handcox, Davis, and Ullrich, which have a combined capacity of 335 million gallons per day.
Here, you will find links to billing information, water and wastewater service rates, impact fees, and customer service/tap applications.
The Balcones Canyonlands Preserve (BCP) is not one single tract of land, but a more than 32,000 acre system of preserves that exists as a multi-agency conservation effort operating under a regional 10(a) permit issued under the Endangered Species Act by the U.S. Fish & Wildlife Service (USFW).
For our commercial customers, we offer the following resources for establishing service, paying your bill, understanding your bill, and provide direct links to information that can help you and your employees lower your water bill and ensure clean water in the future:
Austin Water is here for you. We are ready to answer questions about your bill, respond to your emergency, and help you save money. Let us know how we can help. Call City of Austin Utilities Customer Care at 512-494-9400.
Winter Storm Uri Utility Bill Relief
Austin City Council approved a series of measures designed to avoid high utility bills as a result of February extreme freezing temperatures. visit the Winter Storm Recovery and Customer Assistance page.
Each year, Austin Water assesses the condition of critical water system infrastructure to ensure dependable water service of the highest quality.
For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality and affordable water services to our customers.
COVID-19 Response
Learn about how Austin Water is working to ensure the resiliency of our systems, delivering the highest quality water and helping Austinites who may be experiencing financial hardship during these uncertain times.
Water Conservation program participants must meet all eligibility requirements and receive water from Austin Water or one of the following water providers:
We Are Ready To Serve You.
Austin Water Tap Sales office is open for in-person customer services at the Public Development Center. Most of our services are available by email, the Austin Build + Connect portal, and our website.
Austin Water Utility has two major wastewater treatment plants: Walnut Creek and South Austin Regional. The two major plants have total permitted capacity of 150 million gallons per day.
WTP4, Austin Water’s newest water treatment plant is completed. The plant, which is located on Lake Travis, is capable of treating 50 million gallons a day (mgd) with room to expand to 300 mgd. This investment will add reliability by giving utility customers an additional plant that draws from Lake Travis instead of Lake Austin, save energy in serving the north and northwest Desired Development Zone, and provide for continuous service during shutdowns and repairs of Austin Water’s two other treatment plants and aging pump stations which are critical to getting water to customers.