Shelter capacity can change in a matter of minutes. While we likely cannot accommodate a same-day intake for certain pets, Pet Resource Center staff will discuss all options available to you and connect you with resources. We are dedicated to working with the community to find tailored solutions to address your needs to our best ability. The best way to reach our intake staff is by emailing pet.resources@austintexas.gov. Please allow up to 72 hours for a reply. If you are needing support for a medical emergency or public safety risk, please make a report to 311 and let them know it is a high priority request.

As the municipal shelter for the City of Austin and unincorporated Travis County, we often work with local law enforcement agencies on large volume intakes in cases of cruelty, overwhelmed caregivers, evictions, and more. Capacity may also be affected by acute shelter conditions (construction, disease management, etc).

The meters are updated every morning before the shelter opens. These meters attempt to reflect the available public kennels that are able to house healthy animals. You may visit the shelter and observe open kennels, but there are internal factors (the animal(s) are in a temporary non-public kennel for medical reasons and will be returned to a public kennel, etc.) that can affect the availability status of those kennels. The capacity meters may not reflect accurate availability so it is best to reach out to Pet Resource Center staff to discuss options.

Please note, if you found a pet in the following jurisdictions, unfortunately we are unable to offer intake services and encourage you to reach out to either the local shelter in that area or the local law enforcement for available resources. Your local rescue group may also be a great resource to reach out to for additional education.

  • San Leanna
  • City of Manor
  • Mustang Ridge
  • Rollingwood
  • Sunset Valley
  • Volente
  • Briarcliff
  • Point Venture
  • The Hills
  • Bee Cave
  • Webberville
  • West Lake
  • Lago Vista
  • Johnstown
 

CAPACITY METER COLOR
 

Green

Yellow

Red
Found Pet Intake Status Walk-up intake available from 11 am to 1 pm Monday through Friday; finder still encouraged to look for owner before impound No non-emergency walk-up intakes; intake by appointment Critical emergency intakes only
Owned Pet Intake Status Attempt rehoming prior to intake; appointments available Attempt rehoming prior to intake; limited appointments available Critical emergency intakes only

Appointments can be made through visiting the Pet Resource Center or emailing pet.resources@austintexas.gov. 

Current Shelter Capacity

 

Capacity FAQs

How is capacity calculated?

Our shelter is divided into public and nonpublic areas. Our capacity focuses on kennels in the public areas.

Medium/Large Dogs

Kennel Group # of Kennels Expected # of Dogs Per Kennel Total for Capacity Calculation
000s 44 1 44
100s 20 2 40
200s 20 2 40
300s 36 1 36
400s 48 1 48
500s (Half) 18 1 18
A (Lobby) 4 2 8
Total     234

Small Dogs

Kennel Group # of Kennels Expected # of Dogs Per Kennel Total for Capacity Calculation
B 21 1 21
D 16 1 16
Total     37

Cats

Kennel Group # of Kennels Expected # of Cats Per Kennel Total for Capacity Calculation
E 23 1 23
H01-04 4 4 16
H05-H44 40 1 40
H45, H47 2 4 8
Total     87
Why did the capacity number change?

Our capacity numbers have been updated to reflect the available public kennels that are able to house healthy animals. Kennel groups designated for non-public animals or those in recovery are not included in the capacity number, for example.

Why does the number of animals per kennel vary?

You might notice that the average number of animals per kennel varies between buildings. This is because of one of our measures to help with rapidly and constantly fluctuating kennel space—animal pairing. Our Animal Care staff work diligently with playgroups to find pairings of dogs comfortable being housed together. This is of course, dependent on their temperament and may change at any time for the safety and wellbeing of the animals.

Sometimes animals come in together and are already familiar with each other, so they share a kennel. This also impacts the average number per kennel.
Why are crates not being used?

Previously, we have used crates as an emergency measure to temporarily house animals due to overcapacity (overcrowding, natural disaster, etc.). This practice was rare and very taxing on both the animals and Animal Care staff. Shelters are already a stressful environment for animals and that’s in the best of circumstances. Adding crates into that equation means loud, cramped space with no room for animals to relieve themselves or move about freely. Sheltering in crates also means that staff are at greater risk of injury and exhaustion due to the excessive amount of work that comes with the practice.

In times of overcapacity, we often receive donations of crates to house animals. Although these are generously given in an attempt to help, we can no longer house animals in crates. This is in response to a recent audit of the Austin Animal Center recommendation to “ensure the health and welfare of animals and shelter staff is protected and to minimize the risk of infectious diseases in the shelter.” This minimizes the risk of the spreading of infectious disease in the shelter.

What can I do to help with overcapacity?

Adopt! Foster! Help our city with efforts to spay and neuter a rapidly growing animal population! Advocate for animals at our shelter who need extra help finding a placement! Our Urgent Placement list is a living document of animals who need your help to find them a forever home. The primary goals of this list are to:

1. Identify the dogs that have significant barriers to adoption and facilitate their placement into appropriate foster or adoptive homes. 
2. Notify stakeholders of which dogs could potentially be at risk of euthanasia if absolutely necessary (following normal city ordinance process of euthanasia notices).

Ultimately, we hope animals who enter our facility are only with us for a short time as our goal is to place all adoptable animals in forever homes through adoption, foster care, or rescue partner groups. 

The capacity meter says green so why am I still being asked if I can hold onto a found pet for a few days or to attempt rehoming my pet first?

The shelter should be the last resort for most pets. It is a stressful place that increases risk of disease and behavioral deterioration.  

Found pets: Did you know that a loose dog has a much higher chance of being reunited if she stays in the neighborhood where she was found? By holding onto a found pet for just a few days and following the steps in our Pet Reunification Guide, you could save a pet the stress and risk of disease when impounded. 

Owned pets: Finding a new home for your pet allows you to play an important role in the next chapter of their life. Your pet will be much less stressed and confused, and you will be helping save space for animals who truly need our help. Learn more about your rehoming options