The Austin Animal Services Office (ASO) Strategic Plan provides a clear and actionable framework to guide the organization’s efforts over the next five years. Guided by the 2023 City Auditor's Office report and developed to align with the broader City of Austin Strategic Direction 2028, this plan outlines key priorities to improve how ASO serves the people and pets of Austin.

What the Strategic Plan Does:

  • Establishes a roadmap for departmental initiatives

  • Guides operational, budgeting, and resource allocation decisions

  • Tracks and evaluates progress toward goals and performance targets

  • Communicates ASO’s vision and priorities to stakeholders

  • Identifies opportunities for collaboration with community partners

Strategic Planning Timeline:

  • Phase 1: Assessment (June–August 2024)

  • Phase 2: Strategic Planning & Framework Development (August 2024–January 2025)

  • Phase 3: Plan Finalization (January–March 2025)

  • Phase 4: Implementation (March 2025–Ongoing)
     

This plan was developed in response to a 2022 City Council resolution directing ASO to create a strategic plan to better serve Austin’s animals and community.

For questions or comments contact: Animal.media@austintexas.gov.