It happens to the best of us. Sometimes our pets make plans without us.
If you’ve lost a pet, we’ll walk you through everything you need to know to get reunited.
If You’ve Lost a Pet
- View pets who have been reported found in the area and our Found Pets Map. Check daily!
- Text ‘lostatx’ to (844) 764-2125.
You will receive texts with proven tips that guide you through the pet-finding process.
- Post on Social Media.
Post on Austin Lost and Found Pets Facebook, Nextdoor, PawBoost and Craigslist both in ‘Pets’ and ‘Lost and Found’.
- Search
Sometimes pets are taken to shelters in other areas. List of surrounding shelters
- File a Lost Pet Report at 24Petconnect
Create a Lost Report
To Reclaim Your Pet from Austin Animal Center
- If you have found your pet in our shelter, please visit us immediately to reclaim. Pets are held for 3 business days and then are released for adoption or transfer. Our Reclaim Department is open every day from 11 a.m. to 6 p.m.
- If you cannot immediately visit the shelter, call 512-978-0556 or email animal.reclaim@austintexas.gov. (The hotline is answered daily during business hours).
- Bring proof of ownership, such as vet records or a photo ID of your pet, to reclaim.
- Bring your photo ID. We accept Driver's Licenses, US or International passports, government or other official photo identification, and Mexican Consulate cards.
For more details on everything lost and found, view our Pet Reunification guide (Spanish).
LostATX and FoundATX Texting Programs
AUTOMATED TEXT MESSAGING PRIVACY POLICY / TERMS & CONDITIONS
Agreement to Receive Text Messages
By providing your mobile number, you agree that Austin Animal Center may send you text messages (including SMS and MMS). Austin Animal Center will send you up to twenty (20) messages per month. Message and data rates may apply.
You may opt out at any time by texting the word STOP to phone number (844) 764-2125. For help, send the word HELP to (844) 764-2125.
You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.
Austin Animal Center does not store your personal information for this service. Phone numbers and other information are stored by Simple Texting. Simple Texting's privacy policy can be found at https://simpletexting.com/privacy-policy/.
Will I be charged for the text messages I receive?
Though Austin Animal Center will never charge you for the text messages you receive, depending on your phone plan, you may be charged by your mobile provider.