Contact the City

Important Phone Numbers:

For emergencies: 9-1-1
Power outages: 512-322-9100
Utility Call Center (Electric/Water): 512-494-9400

Austin 311

To request city information or non-emergency services: 3-1-1 or 512-974-2000
Out of Area non-emergencies: 512-974-2000
The City receives and accepts Video Relay Service (VRS) calls from people who are Deaf or hard-of-hearing.
Fax (for 3-1-1 issues/requests only): 512-972-9876

The City of Austin Website Feedback - how can we improve our website? Let us know: austintexas.gov feedback.

If you have a non-emergency City of Austin question or concern, please call Austin 311. You can also complete a service request online. 

For planning and development questions, visit this webpage.

U.S. Postal Mail and Packages

Letters and packages sent through the U.S. Postal Service may be mailed to:

City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
P.O Box 1088
Austin, Texas 78767-1088

Hand Deliveries

If you have hand-deliveries such as fliers, mail, packets, courier deliveries, packages or shipped deliveries such as FedEx or UPS intended for City Hall, please drop them off or have them delivered to the City of Austin's Mail Services. These items will be promptly delivered to the appropriate offices at City Hall. The delivery address is:

City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
2006 East 4th Street
Austin, Texas 78702

Austin City Hall

Address: 301 W. Second St., Austin, Texas 78701

The doors of the City Hall open at 7:45 a.m. Mon-Fri. The doors close to the public at 7 p.m. Access to other areas of the building is typically is not allowed until 9 a.m. The building is not open to the public on the weekends.

Entry to the parking garage is on the Guadalupe Street side. 

View parking information, guidelines for non-city use, and Council sponsorship.