MONTHLY SUMMARIES
|
Measure |
Description |
Incidents in City and County |
A count of incidents that occur in the City and County combined. |
Incidents Stratified by City and County |
A count of incidents that occur in City and the County, shown separately. |
Responses in City and County |
A count of responses that occur in City and the County. |
Responses Stratified by City and County |
A count of responses that occur in City and the County, shown separately. |
Responses by City Units into County |
The percentage of responses made by ambulances assigned to City EMS stations into the County region. |
Responses by County Units into City |
The percentage of responses made by ambulances assigned to County EMS stations into the City region. |
KEY RESULT AREA: EMERGENCY DISPATCH
|
Measure
|
Description
|
Grade of Service |
Measures the compliance of how quickly EMS answers 911-phone calls. |
Call Processing Time |
Measures the amount of time it takes to process a 911 call for emergency service. |
MPD Protocol Compliance |
Measures compliance to a national standard (Medical Priority Dispatch) for the triage of 911 calls. |
KEY RESULT AREA: EMERGENCY RESPONSE
|
Overall On-Time Rate - City/County |
The percentage of incidents for which the City of Austin and Travis County meet response time goals. |
Overall On-Time Rate - County Only |
The percentage of County incidents for which ATCEMS meets its response time goals. |
Overall On-Time Rate - City Only |
The percentage of City incidents for which ATCEMS meets its response time goals. |
KEY RESULT AREA: PATIENT ASSESSMENT AND CARE
|
Measure |
Description |
ACS Aspirin Administration |
The percentage of patients assessed by ATCEMS providers that present with ACS and receive aspirin. |
Blood Glucose Test in Stroke |
The percent of patients exhibiting signs and symptoms of a stroke who receive a blood glucose assessment by ATCEMS. |
Cardiac Arrest Arrival at Facility with a Pulse |
The percent of cardiac arrest patients who experience a return of pulses while in ATCEMS care prior to arriving at hospital. |
KEY RESULT AREA: MEDICAL TRANSPORTATION
|
Measure |
Description |
STEMI Alert Transport |
The percentage of patients meeting STEMI Alert criteria that are transported to an appropriate STEMI specialty care facility. |
Stroke Alert Transport |
The percentage of patients meeting Stroke Alert criteria that are transported to an appropriate Stroke specialty care facility. |
Trauma Activation Transport |
The percentage of patients meeting Trauma Activation criteria that are transported to an appropriate Trauma specialty care facility. |
KEY RESULT AREA: FINANCIAL AND BILLING SERVICES
|
Measure |
Description |
Revenue Collected in Travis County Outside the City of Austin |
Total revenue collected by ATCEMS from incidents within Travis County outside the City of Austin. |
Bill Processing Time |
Average amount of time required to process an electronic patient care record (ePCR) into an invoice to be billed to an insurance carrier or directly to a patient. |
KEY RESULT AREA: FLEET MANAGEMENT
|
Measure |
Description |
On-Time Maintenance Performance |
This indicator tracks the preventative maintenance being performed from an external department within the City of Austin on the ATCEMS fleet of vehicles. |
KEY RESULT AREA: CUSTOMER SERVICE
|
Measure |
Description |
Customer Satisfaction Score |
A measure customer satisfaction among patients transported by ATCEMS. |