Definition
Incident: This is a count of each single unscheduled emergency event for which ATCEMS assistance is requested. This definition excludes calls classified as non-emergency calls.
Note
ESD 2 (Pflugerville Fire Department) deployed ambulances to respond to medical incidents within its jurisdiction beginning in January 2017. Incidents that do not receive an ATCEMS unit response (i.e., incidents managed solely by ESD ambulances) are excluded from department reporting. This filter is applied beginning in October 2017, retroactive to January 2017. Therefore, current figures may not match those published prior to this date.
Why is this important?
This is a basic measure of how busy we are. We track this data to monitor call volume, which we often refer to as “demand.” Monitoring demand is important because it translates to workload. This information, along with other data, is used to make sure we have enough resources available to meet current needs and to project future resource needs.
This measure relates to our Strategic Goals for Service and Finance- S1, S2, S3, F2, and F3:
S1: To be an organization that strives to improve the lives of people in our community.
S2: To have a service delivery model that best serves the needs of our community.
S3: To be an organization that puts service before self.
F2: To be an organization that provides value to the community.
F3: To provide quality cost efficient service to the community.
Performance Measure Definition (PDF)
Click here to view our strategic goals (PDF)