The City of Austin's Emergency Medical Services Department provides 9-1-1 emergency medical response to the citizens of Austin and Travis County serving a population of over 2.2M citizens in a service region of over 1,039 square miles. While most of the assistance we give to the community is medical in nature, the smallest part of what we do involves truly time-critical life-threatening emergencies. Yet everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services.
Service is more than simply responding to calls. It is evaluating what we do so that we can improve our performance and meet new needs as they become apparent. Service is working with our community to help people better care for themselves and each other. It is taking care of our own people, so they are better able to serve their patients and the community. Through this service, we have the opportunity to save the lives of some, and change the lives of many.
OUR MISSION
TO FOSTER OUR COMMUNITY'S HEALTH AND SAFETY THROUGH INSPIRED SOLUTIONS
OUR VALUES
TRUST & INTEGRITY
The belief and confidence in the strong ethical or moral principles
of a person.
ADAPTABILITY & RESILIENCE
The ability to adjust and recover from difficult experiences and
setbacks.
INNOVATION
Increasing knowledge and transforming existing processes
and business models to better serve changing needs and
expectations.
SERVICE
Taking action to create value for someone else.
RESPECT & EMPATHY
A positive feeling or action shown towards someone, and having
the skill to understand their experiences.
OUR PILLARS OF EXCELLENCE
Our work is divided into four areas we call our Pillars of Excellence. These pillars establish the framework for our culture and operational effectiveness. When the efforts within each of our pillars are executed well, the positive outcome is growth and sustainability.
Adaptive, Innovative,
Solution-Oriented
Thriving, Empowered,
Resilient Workforce
Collaborative, Service-Oriented,
Community Focused