Consumer and business resources
Make a claims payment
Resolve a claim or outstanding balance owed to the City of Austin.
File a claim
If you believe the City of Austin caused damage to your property or person, you can file a claim.
Dispute a billing claim
If you received a claim from the City of Austin and believe you were billed in error or are not responsible for the damages, you can dispute the claim.
Credit Access Business and Credit Services Organization Certificate of Registration
Austin payday loan and auto-title lenders must register annually to operate within City limits. This page explains how to register or renew your certificate, who needs one, and outlines compliance requirements.
Utility assistance
The Financial Services Department provides assistance to customers of gas and electric utility (other than Austin Energy) with complaints, questions, and concerns.
Unclaimed property
Every year, City departments report unclaimed cash and valuables, from uncashed checks, deposits, refunds, over-payments or any other transactions creating a credit balance. If the City of Austin is holding property belonging to you, the Treasurer of the City of Austin wants to help you get your property back.
City Facilities and Property
Real estate
Search City-owned property, make inquiries about City-owned properties for lease, and learn where to find information about private property matters, such as home buyer or renter assistance.
Redevelopment
Learn about the City's redevelopment programs that enrich the social and economic value through place-based initiatives that are driven by catalytic investment to further community goals.