The City of Austin’s 3-1-1 system is a quick and easy way to find answers to many of your questions and concerns.

Our friendly and knowledgeable 3-1-1 Ambassadors can answer questions and assist with issues you have regarding a City of Austin department or service. Ambassadors are available 365 days a year; 24 hours a day; seven days a week.

There are many easy ways to get in touch with a 3-1-1 Ambassador. Choose an option that’s convenient for you.

Some examples of inquiries that our ambassadors can assist with:

  • Alley & Street Maintenance
  • Animal Bites
  • Basic Needs / Food Pantry
  • Bicycle Lane Issues
  • Dead Animal Pickup
  • Downtown Parking Meters
  • Electric Vehicle Plug In Stations / Info
  • Graffiti Clean Up
  • Guardrail Repair
  • Illegal dumping
  • Loose Dogs
  • Noise Complaints
  • Overgrown lots
  • Park Maintenance
  • Police Non-Emergency
  • Pot Hole Repair
  • Proper Care of Dogs/Animals
  • Road Markings / Striping
  • School Zone Signs, Lights & Markings
  • Signs in the Right of Way
  • Special Events
  • Speed Bumps / Traffic Calming Devices
  • Storm Drain Issues
  • Street Closures
  • Street Lighting
  • Traffic & Street Sign Maintenance /Repair
  • Traffic Signals
  • Water Main Break
  • Water Theft
  • Water Waste
  • Watering Restrictions
  • Wild Animals

Need Assistance Beyond 3-1-1?

If you haven’t been successful with your 3-1-1 request, feel free to get in touch with Council Member Kelly.