Austin Water takes your high water bill concerns seriously. After a thorough analysis of water usage patterns and historical trends, along with three audits to look for possible meter reading and billing errors, the data has verified that the billing system is functioning with 98.9% accuracy.
Austin Water is committed to water conservation and protecting our water supply, the Colorado River. To further assist, we have compiled the resources below.
If after taking these steps you still feel your bill is high, please contact our customer service team at 512-494-9400. We will review your water usage and possibly direct you to apply for a water bill adjustment.