Austin Water is committed to excellent customer service and takes your high water bill concerns seriously.
What You Can Do
If you still feel your bill is high after taking these steps, please contact COA Utilities Customer Service at 512-494-9400 for a review of your water usage.
Winter Storm Uri Recovery and Customer Assistance
Customers who experienced high water usage due to Winter Storm Uri may apply for a high bill adjustment or water leak adjustment. As part of Austin Water’s recovery and customer assistance efforts, temporary changes to the City guidelines have been introduced - allowing customers to access these services during this difficult time.