+ City of Austin, Texas

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Austin Water provides more than just tap water. The professionals at Austin Water have been proudly providing water and related services for more than 100 years. Austin Water provides a wide array of environmental services to Austin. Please visit our programs benefitting our environment.

Special Services Division (SSD)

The SSD works to promote consistent compliance with various local, state and federal regulations to protect public health and employee safety; reduce pollutants; and minimize waste and liability. The SSD administers and enforces the following programs:

  • Cross Connection Control /  Water Protection: This program administers local, state and federal regulations to protect health and safety of the public water supply. Our program works to prevent cross connections by ensuring safeguards are in place to protect the public water system from contamination hazards.
  • Industrial Waste Control / Pretreatment: This program ensures that local, state and federal regulations are met regarding the quality of wastewater discharged into the City’s wastewater system. Area businesses are required to install, operate and adequately maintain pretreatment devices and/or systems to remove pollutants that could otherwise damage or obstruct the wastewater collection system or interfere with the wastewater treatment process.
  • Liquid Waste Hauler Program: This program regulates liquid waste transportation for the City of Austin to protect public health, safety, and water quality. The hauled liquid waste subject to these requirements includes sewage, water and wastewater treatment sludge, septic tank waste, grit trap waste, grease trap waste and portable toilet waste.
  • Waste Management Program: This program manages and oversees the Austin Water mission to minimize its impact on the environment and conduct operations in an environmentally responsible manner. As a minimum requirement, this program is committed to ensuring the utility's compliance with all environmental laws and regulations. This program shall identify all waste generated by utility operations and implement waste minimization strategies to prevent pollution whenever it is possible. The program will establish mitigation programs to minimize the environmental impact.
  • Water Wells Program: The City of Austin recently adopted a new ordinance, Ordinance No. 20121011-005 effective Oct. 2012. This ordinance (now Chapter 15-12 of the Austin City Code) includes registration requirements that apply in conjunction with the drilling of water wells, the installation of water well pumps and other closely related activities. These rules apply to any water well (existing, new or planned) that is located on a property that receives water or wastewater service from the Austin Water.

Center for Environmental Research (CER)
Austin Water’s CER is a partnership formed in 1989 with the University of Texas and Texas A&M University to support urban ecology and sustainability studies for Austin. The CER sponsors events, classes, and workshops and conducts numerous research projects at Hornsby Bend focused on waste recycling, ecology and hydrology. The CER’s Hornsby Bend Bird Observatory Program provides citizen science biodiversity monitoring at the Hornsby Bend site and along the Colorado River between Austin and Bastrop.

The City of Austin manages 40,000 acres as the Wildland Conservation Division. These lands provide valuable habitat for endangered species, wildlife and native plants while protecting source water watersheds that help provide safe drinking water to the public. Management of these lands protects 22% of the recharge zone for the Barton Springs segment of the Edwards Aquifer and provides open space which adds to Austin’s quality of life and reputation as a community that values its environment.


Use this online form or this PDF form to request a residential cut over.  For commercial services, use either this online form or this PDF form.

Complete this application to submit a request for reclaimed water service.

Complete an application to request a commercial water/wastewater tap permit. Customers are required to submit approved utility construction plans and must have applied for a building permit before the tap permit can be issued.

Complete this online form to submit an application for a commercial water/wastewater tap permit.

Download and complete this form to submit an application for a residential water permit.