Complaint Forms / General Inquiries

Have a question or need assistance? Please contact the Office of Civil Rights through one of these forms.

The City of Austin complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. The City of Austin does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

If you need an interpreter or translation, please contact us at 512-974-3251. 

Language Access Complaint Form

The City of Austin's language access policy requires certain public-facing agencies to offer interpretation services in any language and to translate important documents into at least the top twelve most common non-English languages in the city. If you have had trouble with our departments'/agencies' language access services, please complete this form. 

Send your completed form to: officeofcivilrights@austintexas.gov or call 512-974-3251 for assistance. 

PDF City of Austin Language Access Complaint Form

Title VI Complaint Process

The City of Austin assures full compliance with Title VI of the Civil Rights Acts of 1964, the Civil Rights Restoration Act of 1987 and related statutes and regulations in all programs and activities. Any person who believes they have been subjected to unlawful discriminatory practices under Title VI has the right to ­ le a formal complaint. 

Any such complaint must be ­ led in writing or in person with the Texas Department of Transportation, Civil Rights Division within 180 days following the date of the alleged discriminatory action.

Click here to file a complaint under Title VI.

Employment

Our office is a Fair Employment Practicing Agency (FEPA), under U.S. Equal Employment Opportunity Commission (EEOC). This office is responsible for enforcing federal laws and City of Austin Ordinances that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information.

Most employers with at least 15 employees are covered by EEOC laws (20 employees in age discrimination cases). Most labor unions and employment agencies are also covered.  Our office is authorized to investigate and resolve complaints of sexual harassment involving entities with less than 15 employees under Texas law.

The laws apply to all types of work situations, including hiring, firing, promotions, harassment, training, wages, and benefits.

More information is available from https://www.eeoc.gov/overview

If you believe you have been discriminated against under employment laws and City of Austin Ordinance, you may complete the form below or print the form you may complete the digital complaint form, email the PDF to OfficeofCivilRights@austintexas.gov, or print and mail the PDF to 505 Barton Springs Road, 5th Floor, Austin, TX 78704. 

Complaint Form

PDF Office of Civil Rights EEO Complaint Form

Fair Housing

42 U.S.C. §§ 3601-19

Title VIII of the Civil Rights Act of 1968 (Fair Housing Act), as amended, prohibits discrimination in the sale, rental, and financing of dwellings, and in other housing-related transactions, because of race, color, religion, sex (including gender identity and sexual orientation), familial status, national origin, and disability. It also requires that all federal programs relating to housing and urban development be administered in a manner that affirmatively furthers fair housing.

Our office as a Fair Housing Assistance Program (FHAP) also accepts complaints of discrimination based on: creed, student status, marital status, age, or source of income under City of Austin Ordinance.

More information is available from https://www.hud.gov/program_offices/fair_housing_equal_opp

If you believe you have been discriminated against under the Fair Housing laws, you may complete the form below or print the form. You may complete the digital complaint form, email the PDF to OfficeofCivilRights@austintexas.gov, or print and mail the PDF to 505 Barton Springs Road, 5th Floor, Austin, TX 78704. 

Complaint Form

PDF Office of Civil Rights Fair Housing Intake Questionnaire

Public Accommodations

A person, including the owner, operator, or lessee of a public accommodation may not directly or indirectly exclude, segregate, limit, refuse or deny a person the accommodations, advantages, facilities, benefits, privileges, services, or goods of the public accommodation based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, protective hairstyle, reproductive health action, or disability.

Public accommodation means a lodging, hotels, eating establishments, retail stores,  gasoline stations; entertainment facilities, hospitals, or any establishment which holds itself out as serving the general public.

More information is available from https://www.justice.gov/crt/title-ii-civil-rights-act-public-accommodations

If you believe you have been discriminated against in accessing public programs and services under non-discrimination laws, you may complete the form below or print the form. You may complete the digital complaint form, email the PDF to OfficeofCivilRights@austintexas.gov, or print and mail the PDF to 505 Barton Springs Road, 5th Floor, Austin, TX 78704

Complaint Form

PDF Office of Civil Rights Public Accommodations Complaint Form

Title II of the Americans with Disabilities Act (ADA)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), the City of Austin will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Upon request, the City of Austin will provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City of Austin programs, services, and activities. Additionally, reasonable modifications to City of Austin policies and programs will be made to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. 

For information regarding the American with Disabilities Act, please visit: www.ada.gov

City of Austin ADA Coordinator: David Ondich

Email: ada@austintexas.gov| Phone: (512)-974-3256

PDF Title II of the Americans with Disabilities Act (ADA) Complaint Form

PDF Título II de la Ley de Estadounidenses con Discapacidades (ADA) Queja