The City of Austin’s 3-1-1 system is a quick and easy way to find answers to many of your questions and concerns.
Our friendly and knowledgeable 3-1-1 Ambassadors can answer questions and assist with issues you have regarding a City of Austin department or service. Ambassadors are available 365 days a year; 24 hours a day; seven days a week.
There are many easy ways to get in touch with a 3-1-1 Ambassador. Choose an option that’s convenient for you.
Some examples of inquiries that our ambassadors can assist with:
- Alley & Street Maintenance
- Animal Bites
- Basic Needs / Food Pantry
- Bicycle Lane Issues
- Dead Animal Pickup
- Downtown Parking Meters
- Electric Vehicle Plug In Stations / Info
- Graffiti Clean Up
- Guardrail Repair
- Illegal dumping
- Loose Dogs
- Noise Complaints
- Overgrown lots
- Park Maintenance
- Police Non-Emergency
- Pot Hole Repair
- Proper Care of Dogs/Animals
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- Road Markings / Striping
- School Zone Signs, Lights & Markings
- Signs in the Right of Way
- Special Events
- Speed Bumps / Traffic Calming Devices
- Storm Drain Issues
- Street Closures
- Street Lighting
- Traffic & Street Sign Maintenance /Repair
- Traffic Signals
- Water Main Break
- Water Theft
- Water Waste
- Watering Restrictions
- Wild Animals
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Need Assistance Beyond 3-1-1?
Try calling 2-1-1, a nonprofit calling service run by United Way. According to the 2-1-1 website, "the service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve."
The service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve. - See more at: http://www.unitedwayaustin.org/get-help/navigation-center/#sthash.VKWCfg3i.dpufThe service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve. - See more at: http://www.unitedwayaustin.org/get-help/navigation-center/#sthash.VKWCfg3i.dpuf
The service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve. - See more at: http://www.unitedwayaustin.org/get-help/navigation-center/#sthash.VKWCfg3i.dpuf
If you haven’t been successful with your 3-1-1 or 2-1-1 request, feel free to use the contact information to the right to get in touch with Council Member Tovo.
