My Health Department User Guide

Starting February 3, 2025, APH Environmental Health Services Division clients will be able to create an account through My Health Department (MyHD) Citizens Portal.  Submit applications, make payments, view records, and communicate with staff online all through your MyHD account.

  1. To get started, visit the My Health Department Citizens Portal: https://myhealthdepartment.com/APH/login.
  2. For more information, see the printable User Guide: English Version | Spanish Version
  3. Click here for the printable 1-Page Flyer: English Version | Spanish Version

Instructions: Sign-up and Login

  1. To create an account, visit the My Health Department Citizens Portal: https://myhealthdepartment.com/APH/login.
  2. Click Sign Up and follow the registration instructions to create an account with My Health Department.
  3. Log in to your account using your email address and password.

How to Navigate My Health Department

Once you log in, you will be taken to your My Health Department Dashboard.

  1. Click Dashboard any time to return to this homepage.
  2. Click Account to view and edit your account settings.
  3. Saved Drafts allows you to work on a draft, save it, and finish your work later.
  4. Click Past Submissions to view any past submissions.
  5. Pay Invoice allows you to make payments.
  6. Google Translate will translate the site verbiage into the language of your choice.
  7. Logout when you are finished.

From the Dashboard, you will also find the options to submit Applications, Requests, and Complaints, and an option to view Inspection Results.

How to Submit an Application

  1. To submit an application, click on the application that you would like to select.
    1. Some applications are nested, which means you may need to click multiple times to find the type of application that you need.
    2. For example, Retail and Wholesale Food Applications, has six different food applications.
  2. Click Submit a New Request for Inspection.
  3. Follow the built-in instructions to fill out the application form (*required fields have red asterisk).
  4. Sign the document to acknowledge that the information is true and correct.
  5. Upload any pertinent files.
  6. Save draft (and edit later if needed).
  7. Click Submit.
  8. Return to your dashboard and click Past Submissions to view or edit the application, attach new files and add messages.

How to Make a Payment

  1. To make a payment, click Pay Invoice.
  2. Enter your invoice number and click search to find your bill.
  3. Follow the instructions provided to make payment.

How to View Inspection Results

  1. Click Inspection Results to view an inspection.
  2. Browse all of your inspections or search using specific criteria, such as date range, inspection type, etc.
  3. Click on the inspection of your choice. You will be re-directed to a different URL to view your inspection.

How to Submit a Complaint

  1. To submit a complaint, click Complaint.
  2. You will be re-directed to the 3-1-1 Request page: Submit a 3-1-1 request | AustinTexas.gov.
  3. Follow the instructions provided to submit your complaint request online.