Starting June 7, Austin Animal Center will be open by appointment on Wednesdays and Thursdays between 11 am to 3 pm before opening for walk-ins until 7 pm. The Center will remain open from 11 am to 7 pm on all other days of the week.

On Wednesdays and Thursdays, from 11 am to 3 pm, the Austin Animal Center will be open by appointment only so staff can focus on getting pets back home through reunification and matchmaking efforts. During this time, customer service staff will offer one-on-one, individualized online and in-person services to improve the adopter process and experience. 

The pilot program will be monitored and reviewed, and feedback will be collected from staff, adopters, and the community to assess its effectiveness. 

Through Meet My Match, interested adopters can schedule an appointment at bit.ly/aacmatch and an adoption counselor will be dedicated solely for the appointment.

For reclaiming a pet during these hours, please email animal.reclaim@austintexas.gov

Shelter walk-in hours:

• Friday, Saturday, Sunday, Monday, Tuesday – 11 a.m. to 7 p.m.
• Wednesday, Thursday – 3 to 7 p.m.

Appointment hours:

• Wednesday, Thursday – 11 am to 3 pm