Formal complaint: Impartial attitude and courtesy

OF
CITY
OFFICE OF
POLICE OVERSIGHT
NOTICE OF FORMAL COMPLAINT
ICMS #: 2021-0673
July 14, 2021
Complaint: The complainant alleges she called into 311 to get more information about who she
could speak to about an accident
that took place involving her son, 311
provided the phone number
for her to call to get help from APD. When she called
Officer
answered and was very rude, disrespectful, and arrogant with her.
She asked the officer to provide his first name and he kept telling her officer
instead of
providing that information, she asked him if he could provide her information to contact the
or his
to get some help he would not provide her with that information or any
direct answers for her questions. She asked for his supervisor's name since he was being rude to
her and he told her Officer
was the name but wouldn't give her first name either. She also
asked Officer
what his position was, and he told her he was a PIO, she is not sure if that is
accurate information or not. She stated that she holds a certain amount of respect for those she
speaks with and would like the same in return but wasn't provided that during this instance.
This notice of formal complaint is a request for Internal Affairs to initiate an investigation to
determine if the employee conduct is within compliance of APD policy, Civil Service Rules, and
Municipal Civil Service Rules.
Recommended Administrative Policies to Review (to include but not limited to):
301.2 IMPARTIAL ATTITUDE AND COURTESY
Employees shall provide equal and fair protection of all rights under local, state, and federal law
for all members of the community. Law enforcement will be conducted in an impartial and
equitable manner.
In an effort to create an organizational culture that is inclusive and nondiscriminatory, employees
shall act professionally, treat all persons fairly and equally, and strive to interact with the
community in a positive manner. Employees will perform all duties objectively and without regard
to personal feelings, animosities, friendships, financial status, occupation or employment status,
sex, disability status, housing status, mental health or ability, citizenship, language, national origin,
creed, color, race, religion, age, political beliefs, sexual orientation, gender identity, gender
expression, ethnicity, or social or ethnic background. Employees will endeavor to understand and
respect cultural, national, racial, religious, physical, mental, and other differences.
Recommended Classification: The OPO is permitted to make a preliminary recommendation on
the classification of administrative cases.
The OPO recommends this complaint receive a B classification.
The City of Austin is committed to compliance with the American Disabilities Act. Reasonable modifications and equal access to
communications will be provided upon request.