What happens if I do not get paid?

Contact SMBR without delay.

SMBR will follow up with the appropriate City staff to determine if the City has made payments to the Contractor.

If the prime has been paid by the City, then SMBR will research further by gathering additional information and coordinating meeting with all parties to determine non-payment issues.

DO NOT DELAY IN CONTACTING SMBR, the phone number is (512) 974-7600. If you are requesting a copy of a project Payment Bond or have questions regarding a claim, contact the Financial Services Department Capital Contracting. You may view Claim information at https://www.austintexas.gov/department/procurement-programs.

You can also review City of Austin payments on the eCheckbook function of Austin Finance Online. Keep in mind that this database is only updated once a week.