Learn more about our AUS Promise

AUS makes this promise to our passengers: Whether you are going on a business trip, connecting with family, or exploring a new destination, AUS is ready for you. We are re-shaping services to better serve you. At AUS, we put people first - our top priority is your health, safety and comfort.

We put people first through practicing four tenets of our promise. 

Helping you to travel smart

We recognize your travel experience will be different. We are committed to keeping you informed with the latest daily information and utilizing new technology to help you get back to air travel. Before you fly, learn how to travel smart. 

Ensuring a safe experience

We are keeping your health and safety as our top priority. In addition to cleaning and disinfecting frequently, you will find hand-sanitizing stations at multiple points on your journey, along with safety screens as another protective barrier. We are working with airlines and airport partners to enhance every aspect of our operation.  

Staying ready for you

We look for ways to help you when you arrive at AUS. Our team will exhaust all efforts to provide you access to what you need, whether it is where to find a mask or help navigating the airport. Plus, we are still weird and still wired. The aspects you love about AUS have not changed — from the free WiFi, tasty barbecue, and coffee choices. We look forward to seeing you.  

Keeping employees safe

You can’t spell “AUS” without “us.” In addition to our passengers, the health and safety of our employees is our number one priority. By wearing a mask, keeping your distance, and washing your hands, you’re not only protecting yourself and other passengers—you’re also protecting us.